MATRIX42
  • Products

    Products

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    Service Management

    Streamline IT and Enterprise Services with AI-powered Service Management.

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    Intelligence

    Secure, intuitive, and helpful AI for a happier, more productive and strategic Service Desk.

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    Software Asset Management

    Gather full visibility of all your software and licenses – maximizing value and reducing unnecessary costs.

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    IT Asset Management

    Track and manage all your IT assets in one place – saving you time and money.

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    Unified Endpoint Management

    Manage all your PCs, servers, OS deployments, distribution, patching and inventory.

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    Identity Governance and Administration

    Govern, automate, and protect identities and access rights with an intuitive European IAM solution.

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    Remote Assistance

    Experience the breakthrough in remote maintenance with Matrix42 FastViewer.

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    Endpoint Data Protection

    Secure your endpoints at every possible point and stop valuable data from leaving your company.

    Why Matrix42?

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    AI Your Way

    Bring AI to every role in your organization - on your terms.

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    Cloud Your Way

    All the benefits of cloud, with the flexibility, control and data sovereignty you need.

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    The European Choice

    Software that is built, hosted and supported in Europe.

    Marketplace

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    With Matrix42 FastViewer, you open the door to a world where remote support is faster, more secure and more intuitive than ever before.

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  • Solutions

    Solutions

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    Cost and Compliance

    Get full visibility of all your software and licenses – maximizing their value and reducing unnecessary costs.

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    Process efficiency

    Manage all your PCs, servers, OS deployments, software distribution packages, patching and inventory.

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    Operational agility

    Track and manage all your IT assets in one place – saving you time and money.

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    End User experience

    Secure your endpoints at every possible point and stop valuable data from leaving your company.

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    Intelligent automation

    Experience the breakthrough in remote maintenance with Matrix42 FastViewer!

    Industries

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    Industries

    From the public sector to construction, see how our solutions have helped companies in your industry.

    Services

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    M42 academy

    Enablement and training to maximize the use, configuration and customization of our products.

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    Professional services organization

    Consulting and Delivery Services to support you from initial implementation to ongoing development.

    Get a Free Consultation

    Take the first step toward smarter decisions with our free consultation service.

  • Partners

    Partners program

    Find a partner

    Our partners are industry experts. They have successfully completed the Matrix42 certification program and are dedicated to ensuring the success of your project.

    Become a partner

    Learn more about the benefits of becoming a Matrix42 partner.

  • Resources

    User resources

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    Webinars & events

    Find upcoming events and webinars here and visit us in person or online.

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    Video

    Explore our library of Matrix42 product videos & best practices.

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    Webinar recordings

    Watch our past webinars and gain valuable insights from our experts.

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    Downloads

    White papers, e-books, guides and market studies to download.

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    Success stories

    How we’ve helped transform businesses around the world.

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    Blog

    Stay up to date with the Matrix42 blog and articles.

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    Press room

    Press releases, news and media information.

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    Product news

    Latest releases and product-related news.

    Digitalize and automate 2025

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    The #1 event for European Service
    Wednesday, October 1st, 2025 — Live-streamed from Frankfurt, Germany

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  • Company

    M42 careers

    Open positions

    Become one of our talents and share our vision. Join the digital transformation.

    Working at Matrix42

    Our DNA consists of technology, global teams and digitalization.

    About Matrix42

    The European Choice

    Learn what makes Matrix42 the European Choice in service management and why software made in Europe matters.

    Management team

    Get to know the Matrix42 Executive Committee & Advisory Board.

    About us

    Find out more about Matrix42 and our story.

    Contact

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    We are happy to answer your questions.

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Get Started

Products

  • Service Management
  • Intelligence
  • Software Asset Management
  • IT Asset Management
  • Unified Endpoint Management
  • Identity Governance and Administration
  • Remote Assistance
  • Endpoint Data Protection

Why Matrix42?

  • AI Your Way
  • Cloud Your Way
  • The European Choice

Marketplace

Marketplace-section-image

With Matrix42 FastViewer, you open the door to a world where remote support is faster, more secure and more intuitive than ever before.

Buy Now

Solutions

  • Cost and Compliance
  • Process efficiency
  • Operational agility
  • End User experience
  • Intelligent automation

Industries

  • Industries

Services

  • M42 academy
  • Professional services organization
Get a Free Consultation Take the first step toward smarter decisions with our free consultation service.

Partners program

  • Find a partner
  • Become a partner

User resources

  • Webinars & events
  • Video
  • Webinar recordings
  • Downloads

Learn more

  • Success stories
  • Blog
  • Press room
  • Product news

Digitalize and automate 2025

Resources Megamenu Section Image

The #1 event for European Service
Wednesday, October 1st, 2025 — Live-streamed from Frankfurt, Germany

Sign Up Now

M42 careers

  • Open positions
  • Working at Matrix42

About Matrix42

  • The European Choice
  • Management team
  • About us

Contact

Contact Megamenu Image

We are happy to answer your questions.

Get in Touch
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Matrix42 Service Management

Fits your budget and grows with your business

Optimize your Service Management with our  easy to start, scalable solution – whether in the cloud, on-premise, or hybrid – to lighten your team’s workload and boost customer satisfaction.

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A solution that fits your business

With an integrated suite of solutions, in the deployment model of your choice, and flexible & transparent pricing, it's never been easier to start making your IT Service desk more efficient.

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Suite Approach

 

a true integration experience including integrated SAM with ITSM processes; integrated UEM with the service catalog; integrated Remote Assistance with Service Desk; integrated Identity Governance and Administration with ITSM processes.

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Platform flexibility

 

an easy-to-configure and customizable low-code platform with a modernized UX and out-of-the-box ITSM that is up and running easy and fast.

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Scales with your business

 

Scalable, flexible platform that integrates seamlessly with enterprise functions unlocks further Service Management processes, Identity Management and Conversational AI functionality whenever you’re ready.

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Cloud on your terms

 

Cloud your way or flexible deployment models - pure cloud, private cloud (in the data center of customer's choice, managed by Matrix42) and on-prem or self-hosted.

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Enhance Productivity

 

ITSM with actions - benefit from immediate value for your daily operations, e.g. ITSM can close the loop with corrective actions to end-user issues (integrated with UEM).

ITSM Success Stories

Be inspired by our customer videos and find out how our ITSM solution can help your company.

Company: Abellio Group

Ticket system meets ticket system

The nationwide transport company uses an ITSM solution from Matrix42 to identify and resolve technical problems - for example at ticket machines - more quickly.

Company: Wittmann Group

Organizational transformation with Matrix42

The Wittmann Group employs 2,400 people worldwide. Gerald Danko, CIO, reports on how ‪the Wittmann Group and Matrix42 succeeded in uniting various ticket systems and departments with a common solution and creating clear added value for all employees.

Company: Friedrich Ebert Hospital (FEK) Neumünster.

Acute need for action in IT

The Friedrich Ebert Hospital hospital decided to switch to Matrix42 in order to better support employees in their day-to-day work and relieve the service desk.

Essential use-cases for ITSM

Things don't always work the way they should. So when things go wrong, you'll have all the tools you need to log, prioritize, and resolve incidents efficiently.

Meaning disruptions are minimized and normal operations can be resumed fast.

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Change is a good thing. But it's important it's implemented in a controlled way. Our centralized platform allows you to manage the entire change flow, from creation to planning and approval.

With a full plan in one place, you can implement any changes – with all risks considered.

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Get to the root of any problem that's holding you back. You'll be perfectly set up to track issues over time and take action to stop them from happening again.

Meaning less productivity constraints and security incidents across your entire business.

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Securely manage agreements between any internal and external service providers – and your customers too. Define ITIL®-v3 or ITIL® 4 Service Level Agreements and automatically track them from creation to completion – ensuring you're fully compliant.

With everything in one place, you'll have full visibility of any agreements, and we'll even alert you when important deadlines are near.

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Get the full picture of your IT infrastructure and take full control. You'll have a detailed inventory of every IT asset you have, as well as any configuration items and their relationships to each other.

You'll also be able to see each assets' status at any time. Meaning you'll have all the information you need to make better business decisions.

Configuration Management

Make better decisions with a detailed analysis of your service desk data. Start by defining your key performance indicators, then follow the flow of your tickets to identify bottlenecks.

All the data is visualized simply and clearly, helping you to analyze and measure your success easier than ever before.

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Powerful capabilities to boost your productivity

Our IT Service Management tool makes workflows faster and simpler with automation. Approvals are quick—just assign an approver, and they’re instantly notified and can approve requests right in the app. Plus, the visual workflow builder lets you set up automated processes with no coding, so you can streamline tasks easily without technical expertise.

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Innovative AI functionality with stringent data privacy and security requirements.

Matrix42 Service Management UI

Bring all your service areas together on one platform. From HR and customer services to facility management.

You can even bundle services into packages for specific users and add them to pre configured laptops – or as part of a comprehensive onboarding package.

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Get complete transparency of your services throughout their entire lifespan.

With our simple, yet comprehensive approach, you'll be able to effectively manage operational, planned, and retired services – while effortlessly tracking their status and progress.

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Products for a full IT Management suite

Expand your ITSM solution with our suite of products to get a holistic and granular view of all IT assets, services, processes, and devices throughout their lifecycle for a strategic approach to IT Management.

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Remote support

FastViewer

Fully-integrated web-based solution that allows you to access and control your remote computers and servers from a centralised web interface. With this solution, you can remotely troubleshoot and maintain your devices, transfer and synchronise files, and resolve issues without requiring an IT expert to be physically on site.

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Matrix 42 - Discover
Know what you own

Discovery & Dependency Mapping

Automatically captures and monitors your IT landscape in real time to give you full visibility of all your services – apps, network, cloud, storage, and devices. And if any changes are detected, you'll be notified right away.

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Manage Access Rights

Identity Governance and Administration

Govern, automate and protect identities with an cloud-based European IAM solution. Secure your employees, contractors and partners with pre-built automation and AI features.

Find out more
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Track and manage IT assets

IT Asset Management

Get real-time updates of your IT infrastructure and automate your configuration management database. Giving you all the information you need to stay compliant and reduce costs.

Learn more

Over 5,000 companies trust us. Here's why:

PinkVERIFYTM Certified 11 Processes
IT Service Management, SERVIEW GmbH
Service Desk, techconsult GmbH

Our Solutions

Whichever stage of the service management journey you're in, we offer solutions tailored to your needs.

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Matrix42 Core

AI-powered IT Service Management that offers a quick start with key processes out of the box.

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Matrix42 Professional

Powerful Service Management with out-of-the-box processes that let you go beyond IT and into the business areas.

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Image_M42-Enterprise

Matrix42 Enterprise

Strategic end-to-end IT Management with a holistic and granular view of IT assets, services, processes & devices.

Learn more

Ready to try Matrix42?

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Matrix 42
Digitalize & Automate
  • Our Products
    • Service Management Overview
    • Enterprise Service Management
    • IT Service Management
    • IT Asset Management (CMDB)
    • Software Asset Management
    • Unified Endpoint Management
    • Endpoint Data Protection
    • Identity Governance and Administration
    • FastViewer
    • Intelligence
  • Our Solutions
    • End User Experience
    • Process Efficiency
    • Cost and Compliance
    • Operational Agility
    • Intelligent Automation
  • Company
    • Why Matrix42
    • Management Team
    • Success Stories
    • How to buy
    • Industries
    • Events and Webinars
    • Marketplace
    • Support
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