A solution that fits your business
With an integrated suite of solutions, in the deployment model of your choice, and flexible & transparent pricing, it's never been easier to start making your IT Service desk more efficient.
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Suite Approach
a true integration experience including integrated SAM with ITSM processes; integrated UEM with the service catalog; integrated Remote Assistance with Service Desk; integrated Identity Governance and Administration with ITSM processes.
Platform flexibility
an easy-to-configure and customizable low-code platform with a modernized UX and out-of-the-box ITSM that is up and running easy and fast.
Scales with your business
Scalable, flexible platform that integrates seamlessly with enterprise functions unlocks further Service Management processes, Identity Management and Conversational AI functionality whenever you’re ready.
Cloud on your terms
Cloud your way or flexible deployment models - pure cloud, private cloud (in the data center of customer's choice, managed by Matrix42) and on-prem or self-hosted.
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Enhance Productivity
ITSM with actions - benefit from immediate value for your daily operations, e.g. ITSM can close the loop with corrective actions to end-user issues (integrated with UEM).
Essential use-cases for ITSM
Things don't always work the way they should. So when things go wrong, you'll have all the tools you need to log, prioritize, and resolve incidents efficiently.
Meaning disruptions are minimized and normal operations can be resumed fast.
Change is a good thing. But it's important it's implemented in a controlled way. Our centralized platform allows you to manage the entire change flow, from creation to planning and approval.
With a full plan in one place, you can implement any changes – with all risks considered.
Get to the root of any problem that's holding you back. You'll be perfectly set up to track issues over time and take action to stop them from happening again.
Meaning less productivity constraints and security incidents across your entire business.
Securely manage agreements between any internal and external service providers – and your customers too. Define ITIL®-v3 or ITIL® 4 Service Level Agreements and automatically track them from creation to completion – ensuring you're fully compliant.
With everything in one place, you'll have full visibility of any agreements, and we'll even alert you when important deadlines are near.
Get the full picture of your IT infrastructure and take full control. You'll have a detailed inventory of every IT asset you have, as well as any configuration items and their relationships to each other.
You'll also be able to see each assets' status at any time. Meaning you'll have all the information you need to make better business decisions.
Make better decisions with a detailed analysis of your service desk data. Start by defining your key performance indicators, then follow the flow of your tickets to identify bottlenecks.
All the data is visualized simply and clearly, helping you to analyze and measure your success easier than ever before.
Powerful capabilities to boost your productivity
Our IT Service Management tool makes workflows faster and simpler with automation. Approvals are quick—just assign an approver, and they’re instantly notified and can approve requests right in the app. Plus, the visual workflow builder lets you set up automated processes with no coding, so you can streamline tasks easily without technical expertise.
Innovative AI functionality with stringent data privacy and security requirements.
Bring all your service areas together on one platform. From HR and customer services to facility management.
You can even bundle services into packages for specific users and add them to pre configured laptops – or as part of a comprehensive onboarding package.
Get complete transparency of your services throughout their entire lifespan.
With our simple, yet comprehensive approach, you'll be able to effectively manage operational, planned, and retired services – while effortlessly tracking their status and progress.
Products for a full IT Management suite
Expand your ITSM solution with our suite of products to get a holistic and granular view of all IT assets, services, processes, and devices throughout their lifecycle for a strategic approach to IT Management.
Remote support
FastViewer
Fully-integrated web-based solution that allows you to access and control your remote computers and servers from a centralised web interface. With this solution, you can remotely troubleshoot and maintain your devices, transfer and synchronise files, and resolve issues without requiring an IT expert to be physically on site.
Know what you own
Discovery & Dependency Mapping
Automatically captures and monitors your IT landscape in real time to give you full visibility of all your services – apps, network, cloud, storage, and devices. And if any changes are detected, you'll be notified right away.
Manage Access Rights
Identity Governance and Administration
Govern, automate and protect identities with an cloud-based European IAM solution. Secure your employees, contractors and partners with pre-built automation and AI features.
Track and manage IT assets
IT Asset Management
Get real-time updates of your IT infrastructure and automate your configuration management database. Giving you all the information you need to stay compliant and reduce costs.
Over 5,000 companies trust us. Here's why:
Our Solutions
Whichever stage of the service management journey you're in, we offer solutions tailored to your needs.
Matrix42 Core
AI-powered IT Service Management that offers a quick start with key processes out of the box.
Matrix42 Professional
Powerful Service Management with out-of-the-box processes that let you go beyond IT and into the business areas.
Matrix42 Enterprise
Strategic end-to-end IT Management with a holistic and granular view of IT assets, services, processes & devices.