Matrix42 IT Service Management | ITSM Software

More than 4,300 organizations across Europe trust Matrix42

Start fast with a platform that grows with your needs

Get an out of the box start with IT Service Management (ITSM), and expand as you need. One platform brings together ITSM, and supporting add-ons for end-to-end service management workflows, enhanced by AI and automation to help you boost productivity, enhance user experiences, and optimize costs.

Key ITSM capabilities and ITIL practices out of the box
Add new processes and modules at your own pace

Smarter ITSM workflows with AI

Boost productivity with AI that fits your architecture and governance needs. From everyday AI assistance to proactive issue prevention and AI Agents that automate work entirely, you can bring intelligent automation into every part of your service workflows. AI Your Way, means you can even build customized AI use-cases for ITSM workflows, deployed as you prefer. Outcomes:

Faster ticket resolution.
Significant reduction in tickets with users self-solving with AI, and automation.
Predictive insights and recommendations.

Learn more on AI Your Way

Stay compliant with no-compromise data sovereignty

With Cloud Your Way, you decide how the platform is deployed. Run ITSM how it fits your security, compliance, and cost requirements: cloud, private cloud, or on-premises. Outcomes:

Data stays where you need it
Zero-compromise sovereignty
Predictable, compliant infrastructure

Learn more on Cloud Your Way

What our customers say

"Matrix42 was able to comprehensively cover all of our requirements within our budget."

Eva Schadinger Central IT Service, University of Vienna

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"The great strength of the Matrix42 solution lies in the fact that it does everything so well."

Thierry Tellier Deputy Head of IT Operations, FAYAT

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"Matrix42 has made the transformation process much easier than it would otherwise have been. We are delighted with the results."

Matthias Doll Head of IT, Sprinkenhof

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Industry recognition for Matrix42 service management

IT Service Management, SERVIEW GmbH

Service Desk, techconsult GmbH

PinkVERIFYTM Certified 11 Processes

IPI_Award_2023_GOLD_Digital-Workspace-01-1

Strong Performer, The Forrester WaveTM- Unified Endpoint Management, Q4 2019-1

Gartner Magic Quadrant for Enterprise Mobility Management Suites 2017-1

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