MATRIX42
  • Products

    Products

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    Service Management

    Streamline IT and Enterprise Services with AI-powered Service Management.

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    Intelligence

    Secure, intuitive, and helpful AI for a happier, more productive and strategic Service Desk.

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    Software Asset Management

    Gather full visibility of all your software and licenses – maximizing value and reducing unnecessary costs.

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    IT Asset Management

    Track and manage all your IT assets in one place – saving you time and money.

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    Unified Endpoint Management

    Manage all your PCs, servers, OS deployments, distribution, patching and inventory.

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    Identity Governance and Administration

    Govern, automate, and protect identities and access rights with an intuitive European IAM solution.

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    Remote Assistance

    Experience the breakthrough in remote maintenance with Matrix42 FastViewer.

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    Endpoint Data Protection

    Secure your endpoints at every possible point and stop valuable data from leaving your company.

    Why Matrix42?

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    AI Your Way

    Bring AI to every role in your organization - on your terms.

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    Cloud Your Way

    All the benefits of cloud, with the flexibility, control and data sovereignty you need.

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    The European Choice

    Software that is built, hosted and supported in Europe.

    Marketplace

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    With Matrix42 FastViewer, you open the door to a world where remote support is faster, more secure and more intuitive than ever before.

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  • Solutions

    Solutions

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    Cost and Compliance

    Get full visibility of all your software and licenses – maximizing their value and reducing unnecessary costs.

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    Process efficiency

    Manage all your PCs, servers, OS deployments, software distribution packages, patching and inventory.

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    Operational agility

    Track and manage all your IT assets in one place – saving you time and money.

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    End User experience

    Secure your endpoints at every possible point and stop valuable data from leaving your company.

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    Intelligent automation

    Experience the breakthrough in remote maintenance with Matrix42 FastViewer!

    Industries

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    Industries

    From the public sector to construction, see how our solutions have helped companies in your industry.

    Services

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    M42 academy

    Enablement and training to maximize the use, configuration and customization of our products.

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    Professional services organization

    Consulting and Delivery Services to support you from initial implementation to ongoing development.

    Get a Free Consultation

    Take the first step toward smarter decisions with our free consultation service.

  • Partners

    Partners program

    Find a partner

    Our partners are industry experts. They have successfully completed the Matrix42 certification program and are dedicated to ensuring the success of your project.

    Become a partner

    Learn more about the benefits of becoming a Matrix42 partner.

  • Resources

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    Webinars & events

    Find upcoming events and webinars here and visit us in person or online.

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    Video

    Explore our library of Matrix42 product videos & best practices.

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    Webinar recordings

    Watch our past webinars and gain valuable insights from our experts.

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    Downloads

    White papers, e-books, guides and market studies to download.

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    Success stories

    How we’ve helped transform businesses around the world.

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    Blog

    Stay up to date with the Matrix42 blog and articles.

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    Press room

    Press releases, news and media information.

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    Product news

    Latest releases and product-related news.

    Digitalize and automate 2025

    Resources Megamenu Section Image

    The #1 event for European Service
    Wednesday, October 1st, 2025 — Live-streamed from Frankfurt, Germany

    Sign Up Now
  • Company

    M42 careers

    Open positions

    Become one of our talents and share our vision. Join the digital transformation.

    Working at Matrix42

    Our DNA consists of technology, global teams and digitalization.

    About Matrix42

    The European Choice

    Learn what makes Matrix42 the European Choice in service management and why software made in Europe matters.

    Management team

    Get to know the Matrix42 Executive Committee & Advisory Board.

    About us

    Find out more about Matrix42 and our story.

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Get Started

Products

  • Service Management
  • Intelligence
  • Software Asset Management
  • IT Asset Management
  • Unified Endpoint Management
  • Identity Governance and Administration
  • Remote Assistance
  • Endpoint Data Protection

Why Matrix42?

  • AI Your Way
  • Cloud Your Way
  • The European Choice

Marketplace

Marketplace-section-image

With Matrix42 FastViewer, you open the door to a world where remote support is faster, more secure and more intuitive than ever before.

Buy Now

Solutions

  • Cost and Compliance
  • Process efficiency
  • Operational agility
  • End User experience
  • Intelligent automation

Industries

  • Industries

Services

  • M42 academy
  • Professional services organization
Get a Free Consultation Take the first step toward smarter decisions with our free consultation service.

Partners program

  • Find a partner
  • Become a partner

User resources

  • Webinars & events
  • Video
  • Webinar recordings
  • Downloads

Learn more

  • Success stories
  • Blog
  • Press room
  • Product news

Digitalize and automate 2025

Resources Megamenu Section Image

The #1 event for European Service
Wednesday, October 1st, 2025 — Live-streamed from Frankfurt, Germany

Sign Up Now

M42 careers

  • Open positions
  • Working at Matrix42

About Matrix42

  • The European Choice
  • Management team
  • About us

Contact

Contact Megamenu Image

We are happy to answer your questions.

Get in Touch
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Videos

Please click on the video that you would like to watch.

SUCCESS STORY

mediterra

In this success story, Emmanuele Verrengia shares how his team is implementing Matrix42, focusing on Asset Management and ticket handling. He highlights the platform's potential for external client services, its robust reporting capabilities, and the seamless deployment of agents across machines. Watch to learn why Matrix42 is a game-changer for their IT operations!

SUCCESS STORY

Vaisala

What happens when you bring all support services together in one place? Jesse Sahlman, Service Manager at Vaisala, explains how a unified service portal has made it simple for employees to find the help they need.By consolidating different IT and business support channels into a single Enterprise Service Management platform, Vaisala has created a smoother and more efficient experience for their team.

SUCCESS STORY

Avarn Security

Discover how businesses are transforming their operations with Matrix42 in our latest "Customer Success Stories" video with Waltteri Wolin from Avarn Security.

SUCCESS STORY

Mrs. Cinzia Spagno – Azienda Sanitaria Universitaria Giuliano Isontina

See how Mrs. Cinzia Spagno shares her success story on how smarter IT management leads to improved efficiency and optimized resource utilization. Curious to see how innovation is driving better results? Watch the full video to uncover how Matrix42 solutions are empowering businesses to meet modern challenges head-on.

SUCCESS STORY

Azienda Sanitaria Universitaria Giuliano Isontina

Discover how businesses are transforming their operations with Matrix42 in our latest "Customer Success Stories" video. Hear from Ing. Davide Salute of S.C. Informatica e Telecomunicazioni, Azienda Sanitaria Universitaria Giuliano Isontina, as he explains how their organization leverages our solutions to improve efficiency, manage resources effectively, and meet growing demands. Watch now to learn how smarter IT management is delivering outstanding results. Together, we drive innovation forward!

SUCCESS STORY

Ville d'Annecy

How can IT teams stay ahead while balancing efficiency and service quality? Discover how Elodie Vausselin, IT Project Manager at Ville d'Annecy, leveraged Matrix42 to revolutionize their IT Service Management (ITSM) processes From speeding up asset management to enhancing ticketing systems, she shares how Matrix42 became their ultimate ITSM solution.

SUCCESS STORY

Organizational transformation with Matrix42 | Customer Story Wittmann Group

The Wittmann Group has experienced strong growth and now employs 2,400 people worldwide. Gerald Danko, CIO, reports on how the Wittmann Group and Matrix42 succeeded in uniting various ticket systems and departments with a common solution and creating clear added value for all employees.

SUCCESS STORY

Acute need for action in IT

How can a healthcare facility benefit from a modern IT ticketing system? Answers to this question can be found in our customer video with Friedrich-Ebert-Krankenhaus (FEK) Neumünster.

SUCCESS STORY

Ticket system meets ticket system

The nationwide transport company uses an ITSM solution from Matrix42 to identify and resolve technical problems - for example at ticket machines - more quickly.

SUCCESS STORY

The "Swiss Army Knife" for business | Customer Story Endress + Hauser

With the development of its own HR application in the existing Matrix42 Workspace Management, Endress + Hauser now manages employment contract data and drafts, as well as fully automating onboarding and offboarding. Günter Ciperle, Michael Krause and Susanne Puppato report on how the solution was implemented and why it is now the "Swiss army knife" for service management in the company in our customer story.

SUCCESS STORY

Cross-functional processes for company-wide business benefits @ALHO

With 1,300 employees at 15 locations, the ALHO Group is one of the leading suppliers and manufacturers in module construction. We were able to visit ALHO and learn first-hand how Matrix42 solutions help to optimize internal company processes - far beyond the IT department.

EVENT

Niilo Fredrikson Keynote – Digitalize And Automate 2024

Niilo is a passionate advocate for European tech. He became the CEO of Matrix42 in 2024 after leading Efecte since 2018. With over a decade of leadership experience in global software enterprises, he continues to be an entrepreneur at heart. In his keynote, Niilo will reveal our new combined product portfolio, branding, and strategic direction.

EVENT

David Rowan Keynote – Digitalize And Automate 2024

"No, AI won't eradicate humanity — but it can fire up your company's ambitions" David Rowan, founding Editor-in-Chief of WIRED magazine's UK edition, delivered an exciting keynote at our Digitalize And Automate 2024 event.

EVENT

Julie Mohr Keynote – Digitalize And Automate 2024

Julie Mohr, Principal Analyst of Forrester, supports ITSM and ESM experts in the transformation of IT companies. This is her keynote "Revolutionizing Service Management: Navigating Complexity, Embracing Innovation" from our Digitalize And Automate 2024 event.

EVENT

Jyrki Aho Keynote – Digitalize And Automate 2024

Jyrki Aho presenting his keynote "How to build a winning team?" at Digitalize And Automate 2024.

EVENT

Matrix42 Experience Days 2024 Paris

Matrix42's Experience Days 2024 were dedicated to innovative solutions that enable you to make your processes more efficient and secure, increase your productivity and offer your employees the best possible digital experience. A successful series of events in 6 cities (in 4 countries) and with 700 guests is behind us. Watch the video of the Paris event.

EVENT

Matrix42 Experience Days 2024

Six inspiring events lie behind us with practical presentations, many interesting discussions and exciting insights. 6 locations (Frankfurt am Main, Munich, Hamburg, Zurich, Vienna, Paris), 4 countries (Germany, Switzerland, Austria, France), More than 50 presentations & 700 visitors. Many thanks to our partners, customers and all participants! Video: Silberschmidt Media

EVENT

Matrix42 Experience Days 2023

Those were the Experience Days 2023! Six inspiring events lie behind us with practical presentations, many interesting conversations and exciting insights. 6 Locations, More than 50 presentations, Over 600 visitors. Thank you to our partners, customers and everyone who attended!

EVENT

Matrix42 Experience Days 2022

Matrix42 Experience Days are an exclusive series of events for all CIOs, IT managers and IT experts around Enterprise Service Management. The focus is on the presentation of new technologies such as artificial intelligence as well as valuable insights into successfully implemented projects from well-known customers.

Full keynote: The new Matrix42

Niilo is a passionate advocate for European tech. He became the CEO of Matrix42 in 2024 after leading Efecte since 2018. With over a decade of leadership experience in global software enterprises, he continues to be an entrepreneur at heart. In his keynote, Niilo will reveal our new combined product portfolio, branding, and strategic direction.

The new Matrix42 - one company to digitalize and automate your work

Niilo Fredrikson, CEO of Matrix42, introduces The New Matrix42 at the 2024 edition of the annual Digitalize and Automate event in Helsinki - sharing how joining forces with Efecte strengthens our mission to build the European Choice in Service Management.

AI for Real Impact: Shifting from Reactive to Proactive Service

Niilo Fredrikson emphasizes that AI should not just be used for the sake of innovation, but to create real value.

Our Promise: Tailored Service Management

Niilo Fredrikson outlines Matrix42’s commitment to providing a service management suite that is optimized for your specific needs and delivered cloud your way. By understanding the diverse requirements of customers across Europe and beyond, we ensure that every solution is tailored to fit. With local partners and real people to support you, we prioritize your success and offer investments that truly make sense for your business.

Transforming IT with Proactive Automation and Smarter Issue Resolution

Niilo Fredrikson, CEO of Matrix42, discusses the vision of a proactive future where most issues are prevented before they even reach the end user.

More Software From Europe

Niilo Fredrikson calls for a stronger European presence in the business software space, which has traditionally been dominated by American and Asian players. While acknowledging the incredible innovation coming from other regions, he emphasizes the need for Europe to contribute more actively to shaping the digital infrastructure of tomorrow. It's time to create a more balanced global tech landscape.

Automation, Security, and AI-Powered Innovation

Niilo Fredrikson showcases the powerful synergy between Matrix42 and effective technology. At the core of our unified portfolio is the service management platform, driving automation, enhancing IT asset management, and optimizing endpoint management. With a focus on security — covering everything from digital identities to endpoint data protection — we deliver comprehensive solutions that empower organizations. By seamlessly integrating our technologies, we're investing in your current needs while building a future roadmap for innovation. At the heart of it all is AI, enabling faster and smarter automation.

Transforming Service Management: From Reactive to Proactive Solutions

In this segment from our "Digitalize and Automate" event, Niilo Fredrikson shares a vision for the future of service management. The goal? To proactively prevent most issues before they even reach the end user, automate everything else, and leave only the most complex cases for manual resolution. Achieving this requires a shift in mindset—from reactive to proactive, and from service-centric to user-centric. By harnessing predictive data and putting the end user at the center, we can transform how issues are resolved, ensuring a smoother experience for everyone.

Do More With Less

In this segment from the "Digitalize and Automate" event, Niilo Fredrikson addresses a challenge that nearly every organization faces: cost-saving priorities. He explains how applying the right technology, particularly AI-powered service management, can be a game-changer in achieving these goals.

Cloud Your Way

In this insightful segment from our annual "Digitalize and Automate" event, CEO Niilo Fredrikson discusses the concept of "Cloud Your Way" and what it means for businesses. At its core, Cloud Your Way puts you in control, allowing you to choose the cloud infrastructure that best suits your needs. We believe in empowering your cloud journey with unmatched flexibility, ensuring that your applications and data are exactly where you want them to be.

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