Videos
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CUSTOMER STORY
Success Story: Ville d'Annecy
How can IT teams stay ahead while balancing efficiency and service quality?
Discover how Elodie Vausselin, IT Project Manager at Ville d'Annecy, leveraged Matrix42 to revolutionize their IT Service Management (ITSM) processes From speeding up asset management to enhancing ticketing systems, she shares how Matrix42 became their ultimate ITSM solution.
CUSTOMER STORY
Organizational transformation with Matrix42 | Customer Story Wittmann Group
The Wittmann Group has experienced strong growth and now employs 2,400 people worldwide. Gerald Danko, CIO, reports on how the Wittmann Group and Matrix42 succeeded in uniting various ticket systems and departments with a common solution and creating clear added value for all employees.
CUSTOMER STORY
The "Swiss Army Knife" for business | Customer Story Endress + Hauser
With the development of its own HR application in the existing Matrix42 Workspace Management, Endress + Hauser now manages employment contract data and drafts, as well as fully automating onboarding and offboarding. Günter Ciperle, Michael Krause and Susanne Puppato report on how the solution was implemented and why it is now the "Swiss army knife" for service management in the company in our customer story.
CUSTOMER STORY
Cross-functional processes for company-wide business benefits @ALHO
With 1,300 employees at 15 locations, the ALHO Group is one of the leading suppliers and manufacturers in module construction. We were able to visit ALHO and learn first-hand how Matrix42 solutions help to optimize internal company processes - far beyond the IT department.
EVENT
Matrix42 Digitalize And Automate 2025
Relive the highlights of an unforgettable day in Frankfurt, live-streamed to the entire world! From visionary keynotes to groundbreaking innovations, Digitalize and Automate 2025 by Matrix42 was all about shaping the future of AI-powered Service Management.
EVENT
Niilo Fredrikson Keynote – Digitalize And Automate 2024
Niilo is a passionate advocate for European tech. He became the CEO of Matrix42 in 2024 after leading Efecte since 2018. With over a decade of leadership experience in global software enterprises, he continues to be an entrepreneur at heart. In his keynote, Niilo will reveal our new combined product portfolio, branding, and strategic direction.
EVENT
David Rowan Keynote – Digitalize And Automate 2024
"No, AI won't eradicate humanity — but it can fire up your company's ambitions" David Rowan, founding Editor-in-Chief of WIRED magazine's UK edition, delivered an exciting keynote at our Digitalize And Automate 2024 event.
EVENT
Julie Mohr Keynote – Digitalize And Automate 2024
Julie Mohr, Principal Analyst of Forrester, supports ITSM and ESM experts in the transformation of IT companies. This is her keynote "Revolutionizing Service Management: Navigating Complexity, Embracing Innovation" from our Digitalize And Automate 2024 event.
EVENT
Jyrki Aho Keynote – Digitalize And Automate 2024
Jyrki Aho presenting his keynote "How to build a winning team?" at Digitalize And Automate 2024.
EVENT
Matrix42 Experience Days 2024 Paris
Matrix42's Experience Days 2024 were dedicated to innovative solutions that enable you to make your processes more efficient and secure, increase your productivity and offer your employees the best possible digital experience. A successful series of events in 6 cities (in 4 countries) and with 700 guests is behind us. Watch the video of the Paris event.
EVENT
Matrix42 Experience Days 2024
Six inspiring events lie behind us with practical presentations, many interesting discussions and exciting insights. 6 locations (Frankfurt am Main, Munich, Hamburg, Zurich, Vienna, Paris), 4 countries (Germany, Switzerland, Austria, France), More than 50 presentations & 700 visitors. Many thanks to our partners, customers and all participants! Video: Silberschmidt Media
EVENT
Matrix42 Experience Days 2023
Those were the Experience Days 2023! Six inspiring events lie behind us with practical presentations, many interesting conversations and exciting insights. 6 Locations, More than 50 presentations, Over 600 visitors. Thank you to our partners, customers and everyone who attended!
EVENT
Matrix42 Experience Days 2022
Matrix42 Experience Days are an exclusive series of events for all CIOs, IT managers and IT experts around Enterprise Service Management. The focus is on the presentation of new technologies such as artificial intelligence as well as valuable insights into successfully implemented projects from well-known customers.
Full keynote: The new Matrix42
Niilo is a passionate advocate for European tech. He became the CEO of Matrix42 in 2024 after leading Efecte since 2018. With over a decade of leadership experience in global software enterprises, he continues to be an entrepreneur at heart. In his keynote, Niilo will reveal our new combined product portfolio, branding, and strategic direction.
The new Matrix42 - one company to digitalize and automate your work
Niilo Fredrikson, CEO of Matrix42, introduces The New Matrix42 at the 2024 edition of the annual Digitalize and Automate event in Helsinki - sharing how joining forces with Efecte strengthens our mission to build the European Choice in Service Management.
Our Promise: Tailored Service Management
Niilo Fredrikson outlines Matrix42’s commitment to providing a service management suite that is optimized for your specific needs and delivered cloud your way. By understanding the diverse requirements of customers across Europe and beyond, we ensure that every solution is tailored to fit. With local partners and real people to support you, we prioritize your success and offer investments that truly make sense for your business.
More Software From Europe
Niilo Fredrikson calls for a stronger European presence in the business software space, which has traditionally been dominated by American and Asian players. While acknowledging the incredible innovation coming from other regions, he emphasizes the need for Europe to contribute more actively to shaping the digital infrastructure of tomorrow. It's time to create a more balanced global tech landscape.
Automation, Security, and AI-Powered Innovation
Niilo Fredrikson showcases the powerful synergy between Matrix42 and effective technology. At the core of our unified portfolio is the service management platform, driving automation, enhancing IT asset management, and optimizing endpoint management. With a focus on security — covering everything from digital identities to endpoint data protection — we deliver comprehensive solutions that empower organizations. By seamlessly integrating our technologies, we're investing in your current needs while building a future roadmap for innovation. At the heart of it all is AI, enabling faster and smarter automation.
Transforming Service Management: From Reactive to Proactive Solutions
In this segment from our "Digitalize and Automate" event, Niilo Fredrikson shares a vision for the future of service management. The goal? To proactively prevent most issues before they even reach the end user, automate everything else, and leave only the most complex cases for manual resolution. Achieving this requires a shift in mindset—from reactive to proactive, and from service-centric to user-centric. By harnessing predictive data and putting the end user at the center, we can transform how issues are resolved, ensuring a smoother experience for everyone.
Do More With Less
In this segment from the "Digitalize and Automate" event, Niilo Fredrikson addresses a challenge that nearly every organization faces: cost-saving priorities. He explains how applying the right technology, particularly AI-powered service management, can be a game-changer in achieving these goals.
Cloud Your Way
In this insightful segment from our annual "Digitalize and Automate" event, CEO Niilo Fredrikson discusses the concept of "Cloud Your Way" and what it means for businesses. At its core, Cloud Your Way puts you in control, allowing you to choose the cloud infrastructure that best suits your needs. We believe in empowering your cloud journey with unmatched flexibility, ensuring that your applications and data are exactly where you want them to be.