Matrix42 is a company based in Frankfurt am Main which helps organizations digitalize and automate their work in order to relieve the burden on IT and HR departments. As a service management provider, we accelerate the digital transformation of our customers in times of skills shortages. We offer Cloud Your Way, which allows customers to decide for themselves how they want to use our technology: publicly, regionally or in their data center.

What is Matrix42's mission and vision?

Our mission is to help customers digitalize and automate their work to relieve IT and HR departments during times of skills shortages. Our vision is Building The European Choice in Service Management - providing software that is built, hosted and supported in Europe with complete data sovereignty and GDPR compliance.

What are Matrix42's core values?

Matrix42's four core values are: (1) We Love Customers - putting customer success at the center of everything we do, (2) Make It Happen - taking action and delivering results, (3) Better Every Day - continuous improvement and innovation, and (4) With Respect - treating everyone with dignity and professionalism.

How many employees and customers does Matrix42 have?

Matrix42 has over 600 employees located in 13 countries across Europe, serves 5,000 customers worldwide, and works with 300 certified partners. The company operates 9 offices in major European cities including Frankfurt, Vienna, Paris, Milan, Madrid, Lucerne, Espoo, Bucharest, and Kyiv.

Where is Matrix42 located?

Matrix42 is headquartered in Frankfurt am Main, Germany. The company operates 9 offices across Europe in Frankfurt, Vienna, Lucerne, Paris, Milan, Madrid, Espoo (Finland), Bucharest, and Kyiv, with employees located in 13 countries total.

What makes Matrix42 the European Choice?

Matrix42 is the European Choice in Service Management because we are built, hosted, and supported in Europe. This means complete data sovereignty, GDPR compliance, and the ability to choose how you deploy our technology - whether in European cloud, your private cloud, or your own data center. We understand European business needs and regulatory requirements.

What is Matrix42's customer satisfaction rate?

Matrix42 maintains a 93% customer satisfaction rate. Our solutions are 3x quicker to implement than alternatives, deliver 51% ROI when using our ESM Platform, and we bring 30 years of experience in service management to every customer engagement.

What awards and certifications does Matrix42 have?

Matrix42 holds numerous industry awards and certifications including PinkVERIFY Certified for 11 Processes, ITSM certification from SERVIEW, IPI Award 2023 GOLD for Digital Workspace, Service Desk recognition from techconsult, Client Lifecycle Management excellence, Strong Performer recognition in The Forrester Wave for Unified Endpoint Management, ISMSC certification, inclusion in Gartner Magic Quadrant, and Brand Eins Best IT Service Provider 2025-2026.

About Us

1992

Foundation

>600

Employees

4,300+

Customers

100+

Partners

Digital Transformation with Software made in Europe

Matrix42 is a European software provider headquartered in Frankfurt am Main, Germany. Our mission is to help customers digitalize and automate work through Intelligent Service Management software – leading the shift from reactive to proactive service management.

The Matrix42 solutions enable organizations to manage services, assets, devices, and identities on a single platform. By automating and simplifying complex processes across IT and business functions, customers can improve productivity, strengthen compliance, and deliver better experiences for their employees and users alike.

With flexible deployment options and a strong European partner ecosystem, Matrix42 supports European organizations of all industries - including manufacturing, public sector, healthcare, financial services and enterprise environments.

As The European Choice in Intelligent Service Management, Matrix42 combines responsible innovation with digital sovereignty and the freedom to choose how technology is deployed and managed. This enables our customers to shape their digital future with confidence while staying in control of their data, operations and technology decisions.