HR Service Management
Matrix42's HR Service Management (HRSM) enables organizations to efficiently handle common HR tasks through a centralized platform. Employees can access information, make requests, and initiate cases via a self-service portal, while HR staff manage these interactions, oversee employee transitions, and handle escalations.
Benefits of HR Service Management:
Enhanced employee experience
Improve employee interaction with HR services and streamline HR service management, making HR processes more efficient.
Eliminate manual processes
Automation of HR requests and cases minimizes the need for manual work.
Data accessibility for managers
The self-service portal facilitates better access to HR data, enabling managers to make informed decisions more easily.
AI Features
AI features helping with creating answers quickly and enabling users to self-solve problems.
Facility Management
Our Facility Management Solution streamlines facility operations, combining asset and maintenance management with safety, security, and sustainability. It features a variety of self-service forms for end users, an extensive asset repository, and automated maintenance planning, enhancing resource efficiency and workplace safety.
Benefits of Facility Management:
Operational Efficiency
Streamlines facility management processes, enabling organizations to effectively track asset lifecycles, prioritize maintenance tasks, and utilize spaces optimally.
Cost Reduction
Helps organizations minimize expenses through optimized asset use and maintenance scheduling. The asset repository prevents over-maintenance and extends asset lifespans.
Enhanced Safety and Sustainability
Improves the safety and security of both personnel and assets while promoting sustainability practices, ensuring compliance with regulations.
Generative AI innovations
Quickly analyze and summarize maintenance requests, highlighting critical issues and relevant details for faster processing and resolution.
Finance and Admin Service Management
Designed to manage dynamic services, our solution enhances efficiency and fosters effective collaboration as a business partner. It streamlines service management processes and supports growth and adaptability in organizational operations.
Benefits of Finance and Admin Service Management:
Cost Savings
Reduces expenses by eliminating manual work, human errors, and redundant tasks within the organization.
Efficiency
Streamlines task management by automating routines and reducing unnecessary back-and-forth communications within the line organization.
User Experience
Improves service delivery with a modern tool, unified user interfaces, and a 24/7 customer portal, enhancing overall satisfaction and accessibility.
Our Solutions
Whichever stage of the service management journey you're in, we offer solutions tailored to your needs.
Matrix42 Professional
Powerful Service Management with out-of-the-box processes that let you go beyond IT and into the business areas.
Matrix42 Enterprise
Strategic end-to-end IT Management with a holistic and granular view of IT assets, services, processes & devices.
Our ESM in action
"Users can order software in the Service Catalog, and approved applications are automatically installed on the device."
Managed Services
University of Vienna