Matrix42 Enterprise Service Management
Deliver fast, intuitive, and automated services across business teams. Powered by an AI-native platform that gives you full control over deployment models, data sovereignty, and compliance.
More than 4,300 organizations across Europe trust Matrix42
Service Mangement across business teams
Matrix42 brings every department onto one platform, helping your organization move faster, reduce operational friction, and create a seamless service experience for everyone.
Human Resource
Deliver smooth onboarding and offboarding, automate approvals, and give employees one place to request equipment, access, or policy support.
Finance
Simplify budget requests, automate invoice and expense workflows, and improve transparency across financial processes.
Facilities
Manage maintenance requests, space planning, equipment needs, and building services with consistent, trackable workflows.
Procurement
Standardize purchasing requests, approvals, and vendor interactions — while ensuring compliance and reducing manual effort.
Legal & Compliance
Handle contract reviews, policy requests, and compliance checks with structured workflows that reduce risk and improve audit readiness.
Customer & Field Services
Give customer-facing teams the same intelligent tools IT uses: clear request routing, automated tasks, and real-time updates.
A platform that grows with your business
Get started quickly with essential service management capabilities like Self-Service Portal and Service Catalogs that help you modernize processes and deliver intuitive services across teams from day one. Expand on the same platform for advanced automation, deeper visibility across services, assets, and endpoints, and enterprise-wide workflows for HR, Finance, Facilities, Customer Service, and more. Matrix42 gives you a clear path from a simple starting point to a fully unified, intelligent service management experience.
Stay compliant with no-compromise data sovereignty
With Cloud Your Way, you decide how the platform is deployed. Run Service Management how it fits your security, compliance, and cost requirements: cloud, private cloud, or on-premises. Outcomes:
- Data stays where you need it
- Zero-compromise sovereignty
- Predictable, compliant infrastructure
Bring AI to every role in your organization - on your terms
From practical everyday assistance to no-code AI Agents that take action for you, Matrix42 helps your teams resolve issues faster, deliver services smoother and automate repetitive work.
AI Your Way, means you can build customized AI use-cases for Service Management workflows, deployed as you prefer.
AI Your Way, means you can build customized AI use-cases for Service Management workflows, deployed as you prefer.
What our customers say
"Matrix42 was able to comprehensively cover all of our requirements within our budget."
Eva Schadinger
Central IT Service, University of Vienna
"The great strength of the Matrix42 solution lies in the fact that it does everything so well."
Thierry Tellier
Deputy Head of IT Operations, FAYAT
"Matrix42 has made the transformation process much easier than it would otherwise have been. We are delighted with the results."
Matthias Doll
Head of IT, Sprinkenhof