MATRIX42
  • Products

    Products

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    Service Management

    Streamline IT and Enterprise Services with AI-powered Service Management.

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    Intelligence

    Secure, intuitive, and helpful AI for a happier, more productive and strategic Service Desk.

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    Software Asset Management

    Gather full visibility of all your software and licenses – maximizing value and reducing unnecessary costs.

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    IT Asset Management

    Track and manage all your IT assets in one place – saving you time and money.

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    Unified Endpoint Management

    Manage all your PCs, servers, OS deployments, distribution, patching and inventory.

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    Identity Governance and Administration

    Govern, automate, and protect identities and access rights with an intuitive European IAM solution.

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    Remote Assistance

    Experience the breakthrough in remote maintenance with Matrix42 FastViewer.

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    Endpoint Data Protection

    Secure your endpoints at every possible point and stop valuable data from leaving your company.

    Why Matrix42?

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    AI Your Way

    Bring AI to every role in your organization - on your terms.

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    Cloud Your Way

    All the benefits of cloud, with the flexibility, control and data sovereignty you need.

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    The European Choice

    Software that is built, hosted and supported in Europe.

    Marketplace

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    With Matrix42 FastViewer, you open the door to a world where remote support is faster, more secure and more intuitive than ever before.

    Buy Now
  • Solutions

    Solutions

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    Cost and Compliance

    Get full visibility of all your software and licenses – maximizing their value and reducing unnecessary costs.

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    Process efficiency

    Manage all your PCs, servers, OS deployments, software distribution packages, patching and inventory.

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    Operational agility

    Track and manage all your IT assets in one place – saving you time and money.

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    End User experience

    Secure your endpoints at every possible point and stop valuable data from leaving your company.

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    Intelligent automation

    Experience the breakthrough in remote maintenance with Matrix42 FastViewer!

    Industries

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    Industries

    From the public sector to construction, see how our solutions have helped companies in your industry.

    Services

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    M42 academy

    Enablement and training to maximize the use, configuration and customization of our products.

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    Professional services organization

    Consulting and Delivery Services to support you from initial implementation to ongoing development.

    Get a Free Consultation

    Take the first step toward smarter decisions with our free consultation service.

  • Partners

    Partners program

    Find a partner

    Our partners are industry experts. They have successfully completed the Matrix42 certification program and are dedicated to ensuring the success of your project.

    Become a partner

    Learn more about the benefits of becoming a Matrix42 partner.

  • Resources

    User resources

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    Webinars & events

    Find upcoming events and webinars here and visit us in person or online.

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    Video

    Explore our library of Matrix42 product videos & best practices.

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    Webinar recordings

    Watch our past webinars and gain valuable insights from our experts.

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    Downloads

    White papers, e-books, guides and market studies to download.

    Learn more

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    Success stories

    How we’ve helped transform businesses around the world.

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    Blog

    Stay up to date with the Matrix42 blog and articles.

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    Press room

    Press releases, news and media information.

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    Product news

    Latest releases and product-related news.

    Digitalize and automate 2025

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    The #1 event for European Service
    Wednesday, October 1st, 2025 — Live-streamed from Frankfurt, Germany

    Sign Up Now
  • Company

    M42 careers

    Open positions

    Become one of our talents and share our vision. Join the digital transformation.

    Working at Matrix42

    Our DNA consists of technology, global teams and digitalization.

    About Matrix42

    The European Choice

    Learn what makes Matrix42 the European Choice in service management and why software made in Europe matters.

    Management team

    Get to know the Matrix42 Executive Committee & Advisory Board.

    About us

    Find out more about Matrix42 and our story.

    Contact

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    We are happy to answer your questions.

    Get in Touch
Get Started

Products

  • Service Management
  • Intelligence
  • Software Asset Management
  • IT Asset Management
  • Unified Endpoint Management
  • Identity Governance and Administration
  • Remote Assistance
  • Endpoint Data Protection

Why Matrix42?

  • AI Your Way
  • Cloud Your Way
  • The European Choice

Marketplace

Marketplace-section-image

With Matrix42 FastViewer, you open the door to a world where remote support is faster, more secure and more intuitive than ever before.

Buy Now

Solutions

  • Cost and Compliance
  • Process efficiency
  • Operational agility
  • End User experience
  • Intelligent automation

Industries

  • Industries

Services

  • M42 academy
  • Professional services organization
Get a Free Consultation Take the first step toward smarter decisions with our free consultation service.

Partners program

  • Find a partner
  • Become a partner

User resources

  • Webinars & events
  • Video
  • Webinar recordings
  • Downloads

Learn more

  • Success stories
  • Blog
  • Press room
  • Product news

Digitalize and automate 2025

Resources Megamenu Section Image

The #1 event for European Service
Wednesday, October 1st, 2025 — Live-streamed from Frankfurt, Germany

Sign Up Now

M42 careers

  • Open positions
  • Working at Matrix42

About Matrix42

  • The European Choice
  • Management team
  • About us

Contact

Contact Megamenu Image

We are happy to answer your questions.

Get in Touch
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Matrix42 Academy

Matrix42 Academy

- Efficient, practical, first-hand experience

Practical training directly from the vendor for your Matrix42 solutions

 

Discover trainings
REQUEST INDIVIDUAL TRAININGS

Why Matrix42 Academy

Your advantage: First-hand knowledge, directly from the vendor.

Illustration: Highly qualified trainers with practical experience

Highly qualified trainers with practical experience

Experienced consultants & architects with project experience

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Online & flexible

Remote participation from anywhere

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Customized training

Individual training for your team - online or on site

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Practice-oriented learning environment

Working in realistic scenarios through the virtual companies ImagoVerum and D&A

Take a look at our brochure

Public Trainings Overview

Competence in a nutshell

Our essential training modules are tailored to different target groups. Each training course offers practical content in a realistic training environment, led directly by experienced Matrix42 trainers. You will meet other customers and partners, exchange ideas and prepare yourself optimally for your day-to-day work with our solutions.

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Matrix42 Enterprise (Service Management & Automation Platform)

Automate service processes, create workflows and design solutions yourself - practical training on platform administration as well as Workflow Studio and Solution Builder for your Matrix42 Enterprise solution.

Learn more
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Matrix42 Core/Pro Service Management (ex-Efecte Trainings)

Efficient service, smooth operation - training courses on administration, process design and workflow automation for Matrix42 Core / Professional Service Management.

Learn more
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Unified Endpoint Management (UEM)

Central control for all your end devices - everything to do with client management, software packaging and mobile device management.

Learn more
Focused team working together on screens in a modern IT workspace

Software Asset Management (SAM)

Licenses under control, costs in view - Optimize license management with Matrix42 SAM.

Learn more
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Endpoint Data Protection (EDP)

Secure right from the start - prevent data loss and malware attacks and secure your end devices with Matrix42 EDP.

Learn more
Book public trainings now

Individual trainings

Personalized expertise for your team

Training that is 100% tailored to your needs. Whether specific content, exclusive support, individual appointments online or on-site at your premises - our tailor-made training courses offer maximum flexibility. Together, we develop training content that is customized to your challenges. Learn with the best - when, where and how you want.

 

REQUEST INDIVIDUAL TRAINING NOW

Your advantages of individual training:

Illustration: 100 % customized

100 % customized

Content, agenda and focus are defined together

Illustration: Exclusively for your team

Exclusively for your team

You only train with your team, without external participants

Illustration: Training whenever you need it

Training whenever you need it

Date, duration and format depend on you

Illustration: Practical, relevant, interactive

Practical, relevant, interactive

Work directly with realistic application scenarios or directly in your environment

Examples of individual trainings

On-boarding your team in your solutions

After the successful introduction of your Matrix42 solution, in which you have defined specific processes and adapted the solutions accordingly, you want to on-board your team in several training sessions. Our experts can help you with this!

Enable your own staff to configure and customize

If you have a team that is responsible for the further development of your Matrix42 solutions, you can have it trained exclusively by our experts in your environment and with your specific requirements.

Refresh your knowledge

Your team has been working with Matrix42 solutions for a long time, but would like to refresh their knowledge after a few updates. Our trainers know what is important here and limit the training to the essentials.

Specific specializations

You have particularly high requirements in a specific area of the solution, e.g. the use of queue management, APIs, special questions about packaging, specific workflow functions. Let us put together an individual training course for you to deepen your knowledge.

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Here's what our participants say

“The training was great! Although I have been packaging software for many years, I learned new things. The trainer was able to answer all my questions.”

“I've rarely had such a good training.” 

“The training was very good thanks to the many examples. The opportunity to follow the individual steps in the training environment made it easy to understand the content.”

“Wishes were also taken into account and if you asked questions, it was explained again. The trainer was very friendly. I'm already looking forward to the Advanced-training course.” 

FAQS

How do I book trainings?

The easiest way is via our Matrix42 Marketplace, but you can also simply contact us by e-mail.

How do I book trainings as a partner?

You can book the trainings as described above, but it is advisable to first contact channelcare@matrix42.com and create an enablement plan.

Where can I find the former “Matrix42 ESM” or “Efecte” trainings?

All previous “Matrix42 ESM” trainings are now labeled as Matrix42 Enterprise Trainings and can be found here:
https://marketplace.matrix42.com/academy/#SM

All previous “Efecte” trainings are now labeled as Matrix42 Core or Pro and can be found here:
https://marketplace.matrix42.com/academy/#MCP

Are the trainings available in several languages?

Yes, all trainings are offered at least in English. Depending on the product, you will also find training courses in German and Finnish. Other languages may be available depending on demand.

What happens if I cannot attend the training at short notice?

If you know that you will not be able to attend a training, please let us know as soon as possible, otherwise we will have to charge a cancellation fee. You can find detailed information on this in our contractual terms and conditions for services in the terms and conditions.

Is it certain that public trainings will take place?

No, if there are not enough participants (at least 2 customers), we will unfortunately have to cancel the training. Cancellations will be announced one month before the start of the training.

Will I receive a confirmation of having participated at the trainings?

Yes, there is at least a certificate of attendance for all trainings. The following courses are completed with a certificate: “Matrix42 Core & Pro Service Management Administration Training” and “Matrix42 Core & Pro Self-Service Administration”.

What technical equipment do I need for the online trainings?

In addition to a computer with appropriate peripherals and a stable online connection, at least two monitors should be available (three monitors are recommended).

Ready for a training?

Book training now

You can reach us at

E-mail: training@matrix42.com

Phone: +49 69 667788505

Monday through Friday, 9 a.m. to 6 p.m. toll-free from Germany, Austria, Switzerland, the United Kingdom, the Netherlands, Belgium, Luxembourg, France, Ireland, Australia and the USA (from AT&T and Verizon landlines only). 

Matrix 42
Digitalize & Automate
  • Our Products
    • Service Management Overview
    • Enterprise Service Management
    • IT Service Management
    • IT Asset Management (CMDB)
    • Software Asset Management
    • Unified Endpoint Management
    • Endpoint Data Protection
    • Identity Governance and Administration
    • FastViewer
    • Intelligence
  • Our Solutions
    • End User Experience
    • Process Efficiency
    • Cost and Compliance
    • Operational Agility
    • Intelligent Automation
  • Company
    • Why Matrix42
    • Management Team
    • Success Stories
    • How to buy
    • Industries
    • Events and Webinars
    • Marketplace
    • Support
    • Careers
    • Supplier Code of Conduct
    • Matrix42 Academy
    • Contact
  • Partner
    • Find a Partner
    • Become a Partner
    • Partner Portal
  • Terms and Conditions
  • Imprint
  • Data Privacy Policy
  • Accessibility