Matrix42 FastViewer
Remote Control – anywhere, anytime.
Whether cloud-based or on-premises, FastViewer is a flexible solution for both office and remote work environments.
Remote support is crucial
Remote work has become the norm, with nearly 60% of global companies adopting hybrid or fully remote work models. There is a growing demand for a robust, flexible remote-control tool that not only bridges these geographical gaps but also enhances IT efficiency, ensuring that businesses can maintain uninterrupted operations regardless of where their employees are located.
You can find out more in our detailed product brochure.
Here's why Matrix42 FastViewer will become your new favorite Remote Support Solution:
Matrix42 FastViewer is a flexible and versatile tool, offering customers access to remote capabilities across several different access points, depending on customer needs:
- A standalone web-based browser application
- A desktop application for Windows and Mac devices
- A web-based application integrated with Matrix42’s Enterprise Service Management
This is how FastViewer will enhance productivity and reduce downtime for your businesses:
Remote Support
- Unattended access
- Multi-session handling
- Multi-monitor support
Administration & Control
- Remote PowerShell / CMD
- Reboot & user switching
Collaboration
- File transfer
- Clipboard sharing
Security
- Two-factor authentication
- Access profiles
Key benefits
Resolve IT issues remotely
FastViewer enables IT teams to troubleshoot issues remotely, providing flexibility. It also supports faster scaling by allowing companies to add unmanned servers in different locations without needing an on-site IT team.
Increased productivity
Accelerate ticket resolution with instant remote access and AI-assisted ticket insights that help agents understand issues before starting a session.
Save costs and time
Reduce operational costs by cutting down on travel expenses and on-site visits, while still delivering top-tier IT support remotely. Maximize your IT resources' efficiency, leading to cost savings and improved ROI on IT investments.
Flexibility & convenience
Centralize IT operations with flexible remote-control capabilities for on-premises and cloud environments, ensuring consistent support across the organization. This enables effective scaling across locations or internationally with a centralized team.
Seamless collaboration
Developers, designers, and technical teams can efficiently work remotely, using the file transfer feature to share code, drawings, or specifications. FastViewer's multi-monitor screensharing makes collaboration easier than ever.
Secure sessions in seconds
Start a secure remote session in just two clicks directly from the service ticket.