Matrix42 Downloads
In this section you can download white papers, e-books, guides, market studies and much more.

RIA-Market Study 2024: Matrix42 - the top choice for IT and Enterprise Service Management
White papers
How to start with AI in Service Management
Helping service desk teams and end-users to work smarter and solve issues quicker at a lower cost of service.
Identity Governance and Administration
Learn how IGA can offer a clear added value in areas such as HR, IT, and finance and cybersecurity.
Navigating NIS2 & DORA
How to fulfill requirements and manage risks with the new NIS2 and DORA guidelines.
Guides and ebooks
ITSM Buyer's Guide
The ITSM Buyer's Guide helps you to analyze your needs in a structured way, set up an efficient selection process and get the key stakeholders on board.
ITIL 4: Agile revolution or repackaging the old?
How does the latest version of the ITIL framework add value to ITSM?
Market studies
RIA-Market Study 2024
Matrix42 - the top choice for IT and Enterprise Service Management.