Enterprise Service Management

Automate processes. Increase performance.

Improve employee experiences by integrating human interactions, digital services, and IT systems. Plus with a no-code approach, it's easy to transform your processes.

Enhanced user experience

Help your users achieve more with less resources. Let users access all IT and non-IT services easily through a self-service portal – even on the go.

Eliminate manual processes

Automate your entire service process framework. From orders and approvals, to license checks and installation – including inventory and cost allocation.

Integrate all services

Get access to our Self-Service Portal, Service Catalog, Service Desk and Software Asset Management with Workflow Studio – all in one solution.

3 ways it can transform your business

We get it, no two businesses are the same. That's why there's a number of ways you can use our ESM platform within your work.

Make offboarding secure

Quickly restrict employee access to company data and applications when they leave. With automated workflows, you can automatically block access to your files, data and network.

Streamline support

Automate simple service requests, like password resets, via the Self-Service Portal, or a virtual agent. You can even integrate Microsoft Teams to offer 24/7 support.

Improve service levels

See in-depth data analysis for ticket submissions and runtime, resolution timeframes, cost drivers, and utilization. So you can see where you can optimize or support further.

Matrix42-CS-ESM-SAM-0058-Case-Study-Uni-Wien-EN

Our ESM in action

"Users can order software in the Service Catalog, and approved applications are automatically installed on the device."

Eva Schadinger

Managed Services University of Vienna

FAQS

How can Matrix42 address our specific business problem?

We know every business is different. That's why our ESM Platform can be tailored to solve different business problems. With a variety of solutions available, you can pick and choose the ones for you that best suit your business challenges.

Can Matrix42 software seamlessly integrate with my existing IT infrastructure?

Yes. It's designed with flexibility in mind and integrates seamlessly with your current systems and tools. Plus, it's 3x quicker to implement, meaning disruption is minimized and you can start seeing value sooner.

How does Matrix42 ensure data security and compliance?

We implement tough security measures, including encryption, access controls, and regular audits, to safeguard your sensitive information. Our solutions align with all industry regulations and standards, ensuring data privacy and regulatory compliance.

What level of support and training can we expect during implementation and ongoing usage?

We support you all the way – from implementation to beyond. You can reach out to our team at any point via phone, email or through the our Support Portal. Each of our products come with comprehensive documentation. But there are a number of ways you can learn how to use our products. From online training courses, to video tutorials. We also run webinars and workshops where you can learn from our experts and chat with other users.

Is there a trial or demo available for Matrix42 products?

Yes, you can try each of our products free for 30 days. And if you need any more information, or have any questions, our team are ready to find answers at any time.

Need help with something?

GET IN TOUCH