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Alnatura
Case Study

All for one and one for all – Matrix42 Enterprise Service Management in use at Alnatura

A strategic service platform for all departments.

Alnatura, the leading supplier for organic products, has implemented Matrix42 Enterprise Service Management to standardize their service processes of their departments and to improve overall performance company-wide. Read the success story and learn how the IT department: 


  • mapped the company's service portfolio in the Self-Service Portal; 
  • standardized and automated internal order processing as well as order processing to external suppliers, and 
  • gained full transparency across all services in terms of service level agreements as well as costs and required resources. 


Get the best out of your business processes. This case study provides you with valuable tips to enabling cost and performance optimized implementation.

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