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Read about the experience of CORA stores, a major player in the French retail sector, in deploying an ITSM platform and the strategy of extending it to the business lines, with an ESM scope that cuts across the organization.

BucharestRomania – 04.27.2020 Shopping carts belonging to Cora Hypermarket. Logo of the French retailer Cora

How do you go beyond the complexity of a company's processes to offer simple, effective services to employees?


Yoann Gouyer - Director of Support at CORA - talks about the project, the initial expectations and the strategy adopted, as well as the pitfalls to avoid in order to achieve success on the subjects of unification, digitization of IT and business processes such as HR requests, task automation, cost monitoring and the experience for group employees.


Key words: ITIL processes, Asset Management, License Management, Service Catalog, Workflows.


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The products behind the success

Looking to solve a similar problem? Here are the Matrix42 products CORA used to help them achieve their goals.

M42 Illustrations_01_ITSM 16-9

IT Service Management

Automate your service desk and make your IT infrastructure work harder – meaning less work for your team, and higher customer satisfaction.