The ERP system for IT - Matrix42 Digital Workspace Management at ALBA Group
IT Service Management-Automation Deluxe – die Integration von externen Service Providern.
The IT department of the Alba Group, one of the leading German recycling providers, has completely transformed its IT processes to self-service. This resulted in happy employees, efficient IT and accelerated service processes.
Read more how the IT department:
- has standardiszed and automated complex service processs such as the provision of telecoms services from ordering to provision,
- has eliminated the previously time-consuming preparation of billing data from third-party systems as well as internal service billing
- avoids incorrect bookings through transparency, auditability and controlling options to ensure a high master data quality