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ALBA Group plc & Co. KG
Case Study

The ERP system for IT - Matrix42 Digital Workspace Management at ALBA Group

IT Service Management-Automation Deluxe – die Integration von externen Service Providern.

The IT department of the Alba Group, one of the leading German recycling providers, has completely transformed its IT processes to self-service. This resulted in happy employees, efficient IT and accelerated service processes.

Read more how the IT department:

  • has standardiszed and automated complex service processs such as the provision of telecoms services from ordering to provision, 
  • has eliminated the previously time-consuming preparation of billing data from third-party systems as well as internal service billing 
  • avoids incorrect bookings through transparency, auditability and controlling options to ensure a high master data quality
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