REMOTE SUPPORT IS CRUCIAL
Remote work has become the norm, with nearly 60% of global companies adopting hybrid or fully remote work models. There is a growing demand for a robust, flexible remote-control tool that not only bridges these geographical gaps but also enhances IT efficiency, ensuring that businesses can maintain uninterrupted operations regardless of where their employees are located.
You can find out more in our detailed product brochure.
HERE'S WHY MATRIX42 FASTVIEWER
WILL BECOME YOUR NEW FAVORITE REMOTE SUPPORT SOLUTION:
Matrix42 FastViewer is a flexible and versatile tool, offering customers access to remote capabilities across several different access points, depending on customer needs:
- A standalone web-based browser application
- A desktop application for Windows and Mac devices
- A web-based application integrated with Matrix42’s Enterprise Service Management
With Matrix42 FastViewer you can access your employees' computers and other company devices such as servers, to control them remotely as if they were actually on site. IT departments benefit from high-cost savings and higher efficiency. Matrix42 FastViewer is fully integrated with the Matrix42 solutions. Therefore, the FastViewer client can automatically be pushed to all computers on the network - from servers in the data center to field workers’ laptops. When an administrator needs to access a computer remotely to troubleshoot, maintain or transfer and synchronise files, it only takes a few seconds, even if the end user is not on site at the time.
This is how FastViewer will enhance productivity and reduce downtime for your businesses:
Unattended Access
Multiple Access Profiles
Multi-Session Handling
Multi-Window Control
Clipboard
File Transfer
Remote Powershell & CMD
Reboot/Restart
Log Off/Log On & Switch User
Multi-Monitor Support
Remote Screen Scaling
Session Usage Reporting
Localization Support
Two-factor authentication for Users
Key benefits
Resolve IT issues remotely
FastViewer enables IT teams to troubleshoot issues remotely, providing flexibility. It also supports faster scaling by allowing companies to add unmanned servers in different locations without needing an on-site IT team.
Increased productivity
Accelerate ticket resolution with instant remote access for faster service. This effective IT support boosts productivity and enhances employee satisfaction, allowing staff to focus on core tasks with fewer interruptions.
Save costs and time
Reduce operational costs by cutting down on travel expenses and on-site visits, while still delivering top-tier IT support remotely. Maximize your IT resources' efficiency, leading to cost savings and improved ROI on IT investments.
Flexibility & convenience
Centralize IT operations with flexible remote-control capabilities for on-premises and cloud environments, ensuring consistent support across the organization. This enables effective scaling across locations or internationally with a centralized team.
Seamless collaboration
Developers, designers, and technical teams can efficiently work remotely, using the file transfer feature to share code, drawings, or specifications. FastViewer's multi-monitor screensharing makes collaboration easier than ever.