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Modern IT for the public sector

Matrix42 helps you achieve more with fewer resources through innovative, efficiency-driven strategies

This is where modern service management begins

The public sector is under pressure like never before. Stricter regulations such as GDPR, the US Cloud Act, and NIS2 are colliding with increasing demands and resource shortages. Action must be taken now to meet these challenges. But how can you turn these hurdles into real opportunities?

With IT Service Management (ITSM) and Enterprise Service Management (ESM), you can create processes that are not only more efficient but also more resilient. Minimize workloads while meeting legal requirements—for a sustainable future in public service.

Your
challenges, ...

In the public sector, increasingly complex requirements are creating an urgent need for action. Matrix42 supports your institution with innovative, proven methods and technologies that noticeably reduce the workload and free up valuable resources where they are most needed:

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GDPR and NIS2

High requirements due to GDPR and other regulations.

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Staff Shortage

Fewer staff due to retirement and a shortage of skilled workers.

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Outdated IT

Old systems hinder digitization and efficiency.

... our solutions

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AI Your Way

A GDPR-compliant, customizable AI solution that reduces the skills gap through automation, ensures compliance, and efficiently modernizes outdated IT systems.

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Cloud Your Way

Benefit from modern SaaS technology with maximum data security and compliance. Choose between public cloud, private cloud, and on-premise solutions—even without an existing cloud strategy.

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Time to Value in 5 Days

Noticeable results in just five days – ready to use immediately, intuitive to operate, and with direct added value.

Trusted software from Europe – for the world

We believe in a digital future where we work independently, securely, and in line with our values – with technology that builds trust, opens up new possibilities, and empowers people.

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Data security and compliance

Matrix42 software solutions are designed, developed, and operated entirely in Europe, ensuring compliance with all relevant regulations, including the GDPR. With our “Cloud Your Way” and “AI Your Way” principles, companies retain control over their data at all times. At the same time, they can securely digitize and automate their processes.

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Local partners, initiators, and decision-makers nearby

Matrix42 stands for services that are precisely tailored to operational requirements and dynamic developments in different markets. Our strong network of more than 100 partners enables us to provide personal support in the respective local language and to respond to country-specific requirements. We stand for scalable services – close to people, close to their needs.

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The digital future of Europe

Matrix42 combines European values such as security, transparency, and ethical conduct with technological excellence—we offer cutting-edge technology to prepare organizations for future challenges. As one of Europe's leading service management providers, we are committed to helping shape Europe's digital infrastructure.

We are your experts in the following industries

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Data protection, efficient processes, and digital transformation are key priorities in healthcare. Matrix42 helps clinics, practices, and other healthcare facilities overcome these challenges.

  • Security & compliance – Ensure the highest data protection standards and comply with all regulatory requirements such as the GDPR.
  • Increased efficiency through automation – Reduce your staff's workload with intelligent processes and create more time for patient care.
  • Future-proof with digital solutions – Optimize your IT infrastructure to be flexible and scalable for future requirements.

Why Matrix42?

PinkVERIFYTM Certified 11 Processes
IT Service Management, SERVIEW GmbH
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Service Desk, techconsult GmbH
Client Lifecycle Management, techconsult GmbH
Strong Performer, The Forrester WaveTM- Unified Endpoint Management, Q4 2019
ISMSC
Gartner Magic Quadrant for Enterprise Mobility Management Suites 2017
Accelerator Unified Endpoint Management, Crisp Vendor Universe 2017 _ 2018 Workplace und Mobility Vendor & Service Provider Comparison
BITV_Zertifizierung
93%

Customer satisfaction rate

3x

Quicker to implement

51%

ROI using our ESM Platform

30+

Years of experience

Public sector customers who trust us

Stadtwerke Speyer

Stadtwerke Speyer

Rather than the time, cost and effort associated with introducing a completely new solution, Stadtwereke Speyer decided to maximize and enhance the capabilities of its existing Matrix42 Service Desk and Workspace Management solution to meet its diverse and constantly evolving audit needs.

LA Karlsruhe

Karlsruhe District Office

With the Matrix42 solution, the Karlsruhe District Officelaid the foundation for a comprehensive, central serviceplatform that goes far beyond ICT.

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University of Vienna

With the service catalog, UEM, and asset, license, and contract management, the University of Vienna was able to standardize all processes.

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Basler Kantonalbank

Full license compliance at lower costs: Basler Kantonalbank (BKB) achieves these goals with Software Asset Management from Matrix42 and a Managed Service from Crayon.

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City of Tampere

Matrix42 Service Management on private cloud brought measurable improvements to the City of Tampere’s operations through clear and quantifiable benefits.

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Chamber of Labor of Upper Austria

Matrix42 enables the Chamber of Labor of Upper Austria to enhance service processes related to digital workplaces, ensuring continuous support for its 650,000 members.

FAQS

How can IT solutions drive digitalization in the public sector?

IT solutions enable processes to be automated, paper-based workflows to be digitized, and information to be made available centrally. This makes work more efficient, transparent, and user-friendly for citizens and employees.

What role does data protection play in IT solutions in the public sector?

Data protection is essential because sensitive data, such as personal information, is processed in the public sector. IT solutions must therefore meet the highest security standards and ensure compliance with data protection regulations such as the GDPR.

How do IT solutions increase efficiency in public authorities and social services?

Automation, central control, and standardized processes reduce manual tasks, shorten processing times, and make more efficient use of resources. This reduces the workload for employees and enables faster service for citizens.

What advantages does automation offer the public sector?

Automation reduces the amount of work involved in repetitive tasks, minimizes errors, and ensures consistent results. This frees up more time for strategic activities and improves service quality.

How does Matrix42 help you comply with compliance requirements?

Matrix42 offers solutions that ensure compliance with regulations such as GDPR or ISO standards in the IT environment. Features such as real-time monitoring and automated audit reports facilitate the monitoring and documentation of compliance requirements.

Is participation in the webinar free of charge?

Yes, participation in the webinar is free of charge. All you need to do is register to secure your place.

Any questions?