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Matrix42 FastViewer

Remote Control – anywhere, anytime.

Whether cloud-based or on-premises, FastViewer is a flexible solution for both office and remote work environments.

Already a FastViewer user?
Join a session here.

You can access the FastViewer customer portal here.

REMOTE SUPPORT IS CRUCIAL

Remote work has become the norm, with nearly 60% of global companies adopting hybrid or fully remote work models. There is a growing demand for a robust, flexible remote-control tool that not only bridges these geographical gaps but also enhances IT efficiency, ensuring that businesses can maintain uninterrupted operations regardless of where their employees are located.

You can find out more in our detailed product brochure.

 

HERE'S WHY MATRIX42 FASTVIEWER
WILL BECOME YOUR NEW FAVORITE REMOTE SUPPORT SOLUTION:

Matrix42 FastViewer is a flexible and versatile tool, offering customers access to remote capabilities across several different access points, depending on customer needs:

  • A standalone web-based browser application
  • A desktop application for Windows and Mac devices
  • A web-based application integrated with Matrix42’s Enterprise Service Management

With Matrix42 FastViewer you can access your employees' computers and other company devices such as servers, to control them remotely as if they were actually on site. IT departments benefit from high-cost savings and higher efficiency. Matrix42 FastViewer is fully integrated with the Matrix42 solutions. Therefore, the FastViewer client can automatically be pushed to all computers on the network - from servers in the data center to field workers’ laptops. When an administrator needs to access a computer remotely to troubleshoot, maintain or transfer and synchronise files, it only takes a few seconds, even if the end user is not on site at the time.

This is how FastViewer will enhance productivity and reduce downtime for your businesses:

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Unattended Access

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Multiple Access Profiles

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Multi-Session Handling

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Multi-Window Control

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Clipboard

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File Transfer

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Remote Powershell & CMD

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Reboot/Restart

Log Off/Log On & Switch User

Multi-Monitor Support

Remote Screen Scaling

Session Usage Reporting

Localization Support

Two-factor authentication for Users

Key benefits

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Resolve IT issues remotely

FastViewer enables IT teams to troubleshoot issues remotely, providing flexibility. It also supports faster scaling by allowing companies to add unmanned servers in different locations without needing an on-site IT team.

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Increased productivity

Accelerate ticket resolution with instant remote access for faster service. This effective IT support boosts productivity and enhances employee satisfaction, allowing staff to focus on core tasks with fewer interruptions.

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Save costs and time

Reduce operational costs by cutting down on travel expenses and on-site visits, while still delivering top-tier IT support remotely. Maximize your IT resources' efficiency, leading to cost savings and improved ROI on IT investments.

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Flexibility & convenience

Centralize IT operations with flexible remote-control capabilities for on-premises and cloud environments, ensuring consistent support across the organization. This enables effective scaling across locations or internationally with a centralized team.

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Seamless collaboration

Developers, designers, and technical teams can efficiently work remotely, using the file transfer feature to share code, drawings, or specifications. FastViewer's multi-monitor screensharing makes collaboration easier than ever.

USE CASE WEBINAR

SIGN UP NOW!


Webinar with live demonstration

November 8th, 2024 | 11:00 am

Duration: approx. 45 Minutes

Experience a new level of seamless remote assistance 

With Matrix42 FastViewer, you open the door to a world where remote support is faster, more secure and more intuitive than ever before. The new Matrix42 solution is a true revolution in the way remote maintenance will work in the future.  

Sign up for the webinar now to get to know FastViewer first-hand!  

Your benefits

Matrix42 FastViewer offers many benefits for different audiences

Benefits for

Head of IT

  • Workforce planning: IT heads can choose to use a centralized IT team using a remote access tool like FastViewer, instead of multiple dispersed teams.

  • Quicker ticket resolution: Lower ticket backlog

  • Seamless integration: FastViewer is conveniently integrated into Matrix42’s user-interface, making accessing the tool simple

  • Multi-language support: FastViewer is available in multiple languages, including Finnish, French, German and English.

  • Clear, affordable pricing: FastViewer has a simple pricing plan, priced by concurrent sessions

     

Benefits for

Service Agents

  • Quicker ticket resolution for remote workers

  • Versatile access options: Accessible via any web-browser or device

  • No VPN: No VPN is required to access a FastViewer remote session.

Benefits for

Developers

  • File sharing

  • Multi-monitor support

  • Available across multiple devices: Computers, Tablets, Smartphones...

Reasons for Matrix42 FastViewer

75%

of IT issues are resolved remotely, without the need for on-site visits.

98%

of workers expressed the desire to work remotely.

70%

of the workforce is expected to work remotely at least five days a month by 2025.

56%

of IT leaders say remote support tools have cut issue resolution time.

25-30%

on IT support costs can be saved with remote assistance tools.

Ready to use Matrix42 FastViewer?

FAQS

What device/OS can I use FastViewer on? Can I use FastViewer on a personal device (not company issued)?

The web version can be used on any OS with actual HTML5 Browser. You can also use it on personal devices. The desktop version can be used on any Windows or Mac operating systems and also on iOS and Android devices.

Is there a data limit to the size of file transfers I can make on FastViewer?

2 GB per file

Does your software require installation on the client's computer, or can it run without installation? Is it already integrated into Matrix42's platform? Or is it a separate application?

You can use it in both ways, with and without installation.

Is it possible to transfer files between the technician's and client's computers during a remote session?

Yes.

Can multiple technicians collaborate on the same remote session simultaneously? How many agents can access a session in parallel? What pricing package is right for me? Is there a limit to the number of devices I can control with one license?

Each license is one concurrent session with up to 100 agents installed. For example when you buy 7 licenses you can have 7 sessions in parallel with up to 700 agents installed.

Can a remote session be started with just 1 license? Or do both parties require a license to start a session?

Only the supporter needs a license.

What are a few use-cases?

Unattended remote control, ad hoc remote control without installation, home office use of PC in company

Any questions?