MATRIX42
  • Products

    Products

    List Caret Icon
    Service Management

    Streamline IT and Enterprise Services with AI-powered Service Management.

    List Caret Icon
    Intelligence

    Secure, intuitive, and helpful AI for a happier, more productive and strategic Service Desk.

    List Caret Icon
    Software Asset Management

    Gather full visibility of all your software and licenses – maximizing value and reducing unnecessary costs.

    List Caret Icon
    IT Asset Management

    Track and manage all your IT assets in one place – saving you time and money.

    List Caret Icon
    Unified Endpoint Management

    Manage all your PCs, servers, OS deployments, distribution, patching and inventory.

    List Caret Icon
    Identity Governance and Administration

    Govern, automate, and protect identities and access rights with an intuitive European IAM solution.

    List Caret Icon
    Remote Assistance

    Experience the breakthrough in remote maintenance with Matrix42 FastViewer.

    List Caret Icon
    Endpoint Data Protection

    Secure your endpoints at every possible point and stop valuable data from leaving your company.

    Why Matrix42?

    List Caret Icon
    AI Your Way

    Bring AI to every role in your organization - on your terms.

    List Caret Icon
    Cloud Your Way

    All the benefits of cloud, with the flexibility, control and data sovereignty you need.

    List Caret Icon
    The European Choice

    Software that is built, hosted and supported in Europe.

    Marketplace

    Marketplace-section-image

    With Matrix42 FastViewer, you open the door to a world where remote support is faster, more secure and more intuitive than ever before.

    Buy Now
  • Solutions

    Solutions

    List Caret Icon
    Cost and Compliance

    Get full visibility of all your software and licenses – maximizing their value and reducing unnecessary costs.

    List Caret Icon
    Process efficiency

    Manage all your PCs, servers, OS deployments, software distribution packages, patching and inventory.

    List Caret Icon
    Operational agility

    Track and manage all your IT assets in one place – saving you time and money.

    List Caret Icon
    End User experience

    Secure your endpoints at every possible point and stop valuable data from leaving your company.

    List Caret Icon
    Intelligent automation

    Experience the breakthrough in remote maintenance with Matrix42 FastViewer!

    Industries

    List Caret Icon
    Industries

    From the public sector to construction, see how our solutions have helped companies in your industry.

    Services

    List Caret Icon
    M42 academy

    Enablement and training to maximize the use, configuration and customization of our products.

    List Caret Icon
    Professional services organization

    Consulting and Delivery Services to support you from initial implementation to ongoing development.

    Get a Free Consultation

    Take the first step toward smarter decisions with our free consultation service.

  • Partners

    Partners program

    Find a partner

    Our partners are industry experts. They have successfully completed the Matrix42 certification program and are dedicated to ensuring the success of your project.

    Become a partner

    Learn more about the benefits of becoming a Matrix42 partner.

  • Resources

    User resources

    List Caret Icon
    Webinars & events

    Find upcoming events and webinars here and visit us in person or online.

    List Caret Icon
    Video

    Explore our library of Matrix42 product videos & best practices.

    List Caret Icon
    Webinar recordings

    Watch our past webinars and gain valuable insights from our experts.

    List Caret Icon
    Downloads

    White papers, e-books, guides and market studies to download.

    Learn more

    List Caret Icon
    Success stories

    How we’ve helped transform businesses around the world.

    List Caret Icon
    Blog

    Stay up to date with the Matrix42 blog and articles.

    List Caret Icon
    Press room

    Press releases, news and media information.

    List Caret Icon
    Product news

    Latest releases and product-related news.

    Digitalize and automate 2025

    Resources Megamenu Section Image

    The #1 event for European Service
    Wednesday, October 1st, 2025 — Live-streamed from Frankfurt, Germany

    Sign Up Now
  • Company

    M42 careers

    Open positions

    Become one of our talents and share our vision. Join the digital transformation.

    Working at Matrix42

    Our DNA consists of technology, global teams and digitalization.

    About Matrix42

    The European Choice

    Learn what makes Matrix42 the European Choice in service management and why software made in Europe matters.

    Management team

    Get to know the Matrix42 Executive Committee & Advisory Board.

    About us

    Find out more about Matrix42 and our story.

    Contact

    Contact Megamenu Image

    We are happy to answer your questions.

    Get in Touch
Get Started

Products

  • Service Management
  • Intelligence
  • Software Asset Management
  • IT Asset Management
  • Unified Endpoint Management
  • Identity Governance and Administration
  • Remote Assistance
  • Endpoint Data Protection

Why Matrix42?

  • AI Your Way
  • Cloud Your Way
  • The European Choice

Marketplace

Marketplace-section-image

With Matrix42 FastViewer, you open the door to a world where remote support is faster, more secure and more intuitive than ever before.

Buy Now

Solutions

  • Cost and Compliance
  • Process efficiency
  • Operational agility
  • End User experience
  • Intelligent automation

Industries

  • Industries

Services

  • M42 academy
  • Professional services organization
Get a Free Consultation Take the first step toward smarter decisions with our free consultation service.

Partners program

  • Find a partner
  • Become a partner

User resources

  • Webinars & events
  • Video
  • Webinar recordings
  • Downloads

Learn more

  • Success stories
  • Blog
  • Press room
  • Product news

Digitalize and automate 2025

Resources Megamenu Section Image

The #1 event for European Service
Wednesday, October 1st, 2025 — Live-streamed from Frankfurt, Germany

Sign Up Now

M42 careers

  • Open positions
  • Working at Matrix42

About Matrix42

  • The European Choice
  • Management team
  • About us

Contact

Contact Megamenu Image

We are happy to answer your questions.

Get in Touch
  • Français
  • Italiano
  • Deutsch
  • English
  • There are no suggestions because the search field is empty.

User Experience

How to make your users and your IT happy. 

 

Modern service management can only be successful if everything is geared towards the needs of employees. 

Find out how you can optimize the user experience, strengthen employee loyalty and sustainably improve the productivity of your teams with solutions from Matrix42.

DOWNLOAD QUICK REFERENCE
GET IN TOUCH
M42_Webbanner_Banner_User_Experience

Our latest solution: M42 Approvals for MS Teams

man hand holding smart phone

M42 Approvals One Pager

Everything on the subject at a glance

DOWNLOAD ONEPAGER
M42_Illus_Webcast-04-01

M42 Approvals Use Case Video

A short explanatory video

WATCH VIDEO
Microsoft_order approvals and service request.jpeg

M42 Approvals Blogpost

More on the topic in our blogpost

VIEW BLOGPOST

Service Processes that inspire all round 

Matrix42_13_Employee Self Service_V2

Intuitive self-service 

Our self-service platform makes communication easier for users, speeds up support processes and relieves the helpdesk of repetitive tasks.

Matrix42_3_Easy Configure

Automated workflows 

Set up highly efficient workflows and minimize manual effort - for example, when onboarding new employees.

Matrix42_4_Increase Satisfaction

Fast problem solving

Your users have the collected knowledge right at their fingertips. Thereby many support requests can be dealt with immediately - leaving more time for core tasks.

Matrix42_Website Content_White Icons_Final_24_Checklist

Optimized procurement 

Never wait for new software again: our service catalog enables one-click ordering and manages the entire approval process.

Matrix42_9_Device management

Comprehensive security 

With Matrix42, you retain full control over all IT assets and can also protect data on stolen or lost end devices.

Watch customer success videos

alho group

Cross-functional processes at ALHO

With 1,300 employees at 15 locations, the ALHO Group is one of the leading suppliers and manufacturers in module construction. We were able to visit ALHO and learn first-hand how Matrix42 solutions help to optimize internal company processes - far beyond the IT department.

zeb consulting

How an ITSM system change in a multicloud environment succeeded in a very short time

ITSM system change in a multicloud environment - sounds complicated? But it doesn't have to be! The management consultancy zeb wanted to tackle the topic of IT service management in a new way, as the tools and processes of the previous provider were too inflexible. With Matrix42 and partner Labtagon, they succeeded.

Abellio Group

Ticket system meets ticketsystem

The nationwide transport company uses an ITSM solution from Matrix42 to identify and resolve technical problems - for example at ticket machines - more quickly.

Fayat-Titelbild

From Silo to group-wide workspace management solution 

"The great strength of the Matrix42 solution lies in the fact that it  does everything so well."

Thierry Tellier

Deputy Head of IT Operations FAYAT
READ MORE

 

More case studies

Wittmann_Titelbild
Wittman Group

Organizational (I)Transformation powered by Matrix42

How the WITTMANN Group created a single point of contact between IT and users with ITSM from Matrix42.

READ MORE

 

Ein Bild vom Arbeitskammer Oberösterreich Gebäude
Chamber of Labor of Upper Austria

Agile IT services for a better work environment

Matrix42 enables the Chamber of Labor of Upper Austria to enhance service processes related to digital workplaces, ensuring continuous support for its 650,000 members.

READ MORE

Introducing the RIA Market Study 2023: Matrix42 - the top choice for IT and Enterprise Service Management.
Get your download now!

Contact us

Would you like to learn more about Matrix42 solutions for a better user experience?

We are happy to advise you.

Matrix 42
Digitalize & Automate
  • Our Products
    • Service Management Overview
    • Enterprise Service Management
    • IT Service Management
    • IT Asset Management (CMDB)
    • Software Asset Management
    • Unified Endpoint Management
    • Endpoint Data Protection
    • Identity Governance and Administration
    • FastViewer
    • Intelligence
  • Our Solutions
    • End User Experience
    • Process Efficiency
    • Cost and Compliance
    • Operational Agility
    • Intelligent Automation
  • Company
    • Why Matrix42
    • Management Team
    • Success Stories
    • How to buy
    • Industries
    • Events and Webinars
    • Marketplace
    • Support
    • Careers
    • Supplier Code of Conduct
    • Matrix42 Academy
    • Contact
  • Partner
    • Find a Partner
    • Become a Partner
    • Partner Portal
  • Terms and Conditions
  • Imprint
  • Data Privacy Policy
  • Accessibility