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User Experience

How to make your users and your IT happy. 

 

Modern service management can only be successful if everything is geared towards the needs of employees. 

Find out how you can optimize the user experience, strengthen employee loyalty and sustainably improve the productivity of your teams with solutions from Matrix42.

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Our latest solution: M42 Approvals for MS Teams

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M42 Approvals One Pager

Everything on the subject at a glance

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M42 Approvals Use Case Video

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M42 Approvals Blogpost

More on the topic in our blogpost

Service Processes that inspire all round 

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Intuitive self-service 

Our self-service platform makes communication easier for users, speeds up support processes and relieves the helpdesk of repetitive tasks.

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Automated workflows 

Set up highly efficient workflows and minimize manual effort - for example, when onboarding new employees.

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Fast problem solving

Your users have the collected knowledge right at their fingertips. Thereby many support requests can be dealt with immediately - leaving more time for core tasks.

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Optimized procurement 

Never wait for new software again: our service catalog enables one-click ordering and manages the entire approval process.

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Comprehensive security 

With Matrix42, you retain full control over all IT assets and can also protect data on stolen or lost end devices.

Watch customer success videos

alho group

Cross-functional processes at ALHO

With 1,300 employees at 15 locations, the ALHO Group is one of the leading suppliers and manufacturers in module construction. We were able to visit ALHO and learn first-hand how Matrix42 solutions help to optimize internal company processes - far beyond the IT department.

zeb consulting

How an ITSM system change in a multicloud environment succeeded in a very short time

ITSM system change in a multicloud environment - sounds complicated? But it doesn't have to be! The management consultancy zeb wanted to tackle the topic of IT service management in a new way, as the tools and processes of the previous provider were too inflexible. With Matrix42 and partner Labtagon, they succeeded.

Abellio Group

Ticket system meets ticketsystem

The nationwide transport company uses an ITSM solution from Matrix42 to identify and resolve technical problems - for example at ticket machines - more quickly.

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From Silo to group-wide workspace management solution 

"The great strength of the Matrix42 solution lies in the fact that it  does everything so well."

Thierry Tellier

Deputy Head of IT Operations FAYAT

More case studies

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Wittman Group

Organizational (I)Transformation powered by Matrix42

How the WITTMANN Group created a single point of contact between IT and users with ITSM from Matrix42.

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Chamber of Labor of Upper Austria

Agile IT services for a better work environment

Matrix42 enables the Chamber of Labor of Upper Austria to enhance service processes related to digital workplaces, ensuring continuous support for its 650,000 members.

Introducing the RIA Market Study 2023: Matrix42 - the top choice for IT and Enterprise Service Management.
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Would you like to learn more about Matrix42 solutions for a better user experience?

We are happy to advise you.