The installation and provision of software sounds simple but is often expensive and time-consuming.
One reason is the use of different special solutions for client management, software asset management and ITSM. Moreover, workflows for technical provisioning, commercial review, authorization, and license compliance do not run synchronously but generate data silos and cause manual tasks for IT departments.
Many IT professionals demand workflow automation. But how to do so?
Hendrik Ambrosius will demonstrate in two live demos how IT organizations:
- automate service processes from software ordering, approval checks, license compliance to installation and cost allocation
- automate the processing of tickets at the service desk
- configure and adapt workflows according to their need
- can easily accomplish quick wins
60 minutes of new ideas to automate silo-based service workflows, to optimize user experience, and to reduce time-consuming routine activities.
Senior Presales Consultant
Hendrik Ambrosius, Senior Presales Consultant at Matrix42, has 25 years of experience in the field of workspace management. He is ITIL certified and has extensive know-how in the areas of endpoint management, virtualization, IT software asset and service management as well as IT security. Since 1999 he has been working for Matrix42 customers as a Presales Consultant.