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Excellent service makes the difference

Matrix42 Services



The Matrix42 expert network offers you fast and competent support whenever you need it.

CUSTOMER SERVICE

Successful projects based on experience


Your goal is to use our software as quickly and productively as possible. You need a partner with know-how and experience. That is why you are in good hands with us.

FAST, COMPETENT AND FLEXIBLE

That's how a project works!

Deploy

The software is installed at your site or provided from the cloud.

Consult

Together we define requirements and dependencies in the project.

Implementation

Together with you we adapt the software according to your requirements.

Operate

Then we put the solution into operation and hand it over to your IT.

BENEFIT FROM EXPERIENCE

A team for success!

Workspace Architect

The architect designs the system for your infrastructure.

Project Manager

The project manager controls time, costs and resources.

Consultant

The Workspace Consultant adapts the software to your requirements.

Service Manager

The Service Account Manager continues to support you after the project.

MEASURABLE SUCCESS

More than 5,000 satisfied customers

Customer Satisfaction

We make sure to keep our CSAT continuously above 85%. Our customers are our most important asset - we guard this treasure with the utmost care.

Renewal Rate

Our customers extend their maintenance contract year after year. We make sure it stays that way.


Net Promoter Score

We want you to recommend us to a friend or colleague without hesitation. For more information about the Net Promoter Score, click here.

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Matrix42 Community

Discuss with experienced users and get quick tips and answers.

Community Forum

ALL SERVICES IN ONE PLACE

Marketplace of endless opportunities

During the ongoing operation of your solution, you want to concentrate on the essential - the requirements of your customers. That's why we have bundled all news, patches, hotfixes, release information or training for you in one central location – the Matrix42 Marketplace.


The Marketplace is also the central platform for additional apps and integrations to enhance your solutions, enabling you to further increase the productivity of your IT and users.


 

Matrix42 Marketplace

CUSTOMER SUPPORT

Whenever you need it

With the right service plan you lay the foundation for smooth operation and focus on the essentials. We take care of the rest.


Customer Support

SUPPORT PORTAL

Quick help from experts

You need quick help to solve a problem? Via the support portal you can reach our team of experts and receive immediate support.


Support Portal


 

SELF-SERVICE HELP CENTER

Compact knowledge

Here you will find How To's, instructions for setup, configuration and administration as well as the manuals for your product.


Help Center

MATRIX42 ACADEMY

Increase productivity

Increase the productivity of your team. Our trainers offer practical expert know-how directly from the manufacturer. Online, in our training center or as individual in-house training at your site.


Find Trainings


 

MATRIX42 CAMPUS

E-Learing on-demand

Through the campus you can access online training and study plans. Your colleagues can run the courses independently at any time using self-learning.


Start E-Learning

MATRIX42 IDEAS PORTAL

Share your idea

Do you have an idea or are you missing an important function? Evaluate the idea together with other users and our product managers.
 

Share your idea

EXPERT KNOW-HOW FOR YOUR PROJECT

Contact us

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Matrix42 Service Team

+49 69 667 788 650

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