Your users create incidents and service requests easily via e-mail, mobile app, phone or the self-service portal.
The user is automatically informed about the receipt of the request via autoresponder. Your users can track the further processing progress in the system or receive further notifications in case of status changes.
Your support team classifies and prioritizes the request. Affected configuration items (CI) are automatically assigned to the incident or can be added manually.
Workflows defined in Matrix42 Workflow Studio automate this step if required or trigger further processes. When it comes to automating workflows and integrating third-party solutions, the possibilities are virtually unlimited.