Provide your employees and customers with high quality services that match your requirements. The Matrix42 Services Desk supports you in resource planning of working hours, shift schedules and skill profiles.
Real-time reporting and dashboards offer you full transparency of your key figures, the current status of your services, all Service Level Agreements (SLA), your costs and their allocation to the service recipients at any time.
External cloud services can be easily integrated with Software Asset Management. Usage-based analyses allow you to track actual performance data with the agreed SLAs at any time, the basic prerequisite for SaaS compliance.