Service Management

Become a professional service provider

ITIL v3 and ITIL 2011 certified Matrix42 Service Management lets you turn your cost center into a profit center in the blink of an eye. Provide your users with services and bill them automatically.
Create transparency regarding all service processes, minimize recovery times for your services, and maximize your efficiency.



According to the ITAM Review, Matrix42 offers the first ITSM suite to also incorporate fully integrated enterprise-grade IT asset management, and was named “Best in Class” for this reason.

Source: ITSM Review 2016


Incident, Problem, Change, Service Level, and Knowledge Management, plus Service Asset & Configuration, the Service Portfolio, and Service Catalog Management for perfect customer service. ITIL v3 and ITIL 2011 certified.

Source: PinkVerify 2015


Matrix42 was distinguished in the category of “IT Service Management (ITIL).”
Certified Tool is the seal for ITIL and PRINCE2 compliant solutions.

Source: SERVIEW Certified Tool

 
 
“The whole combination of software distribution, ticket system, Service Desk, and Self Service Portal won us over. We’re happy that we chose Matrix42 and have been able to sustainably optimize our IT.”Karsten Schoenberg, Teamleiter Service Desk bei der Scherdel Group

Key Benefits

Easy for IT and users.
Secure for your company to use, plus takes up fewer resources.

Nowadays, (IT) departments are increasingly developing into service providers within their companies, sometimes even beyond company boundaries. However, many companies are not familiar with the value or costs of their range of services. Many companies also find it challenging to provide IT and non-IT services for employees as a self-service (Self Service Portal). Does this sound familiar to you? Are you interested in automated ITSM workflows whereby your Support employees carry out software distribution from a console and can process service requests much more quickly? Are you also planning on implementing and automating new business services, service portals, and ITIL® certified service processes in other specialist departments such as HR, Customer Service, and Fleet Management? And can you quickly create, custom-tailor, or expand new data models, views, or processes without programming expertise and in a completely update-proof way?


Matrix42 Service Management is a handy, out-of-the-box solution that creates flexibility for your IT and turns you into a driver of innovation for increased service quality throughout the entire company.

Key Benefits for Decision-makers

  • Complete cost transparency through automatic billing of all provided services
  • Lower total cost of operation (TCO) due to saving on expensive development costs and individual solutions
  • Comprehensive reporting and transparency across the entire service lifecycle
  • Simple integration of existing systems, such as your ERP and HR system, with Workflow Studio

Key Benefits for IT Specialists

  • Complete ITIL v3 process integration
  • Quicker processing of tickets through a centralized management console and an intuitive self-service portal
  • Lower workload in Service Desk thanks to fully automated workflows
  • Simplified achievement and monitoring of service quality through integrated SLA management
  • Automated provisioning of services in enterprise app store
  • Update-secure adaptation and expansion of new workflows, services, and data models without requiring in-depth programming expertise

Key Benefits for End Users

  • Speedier service through digitized and guideline-compliant ordering and approval processes
  • Greater degree of user satisfaction through mobile access to services in enterprise app store

From Cost Center to Profit Center

Digitization has been causing markets and organizations to change more quickly than ever before. In order to remain competitive, companies must be able to adapt IT service provision and their business and service processes just as quickly. Matrix42 Service Management always keeps your IT department one step ahead when it comes to facing these challenges, and lets the department position itself as an independent organization and an enabler of new business services.


Incident Management

We show you how easy it can be with Matrix42 Service Management


Add Incident

Add an incident either directly through the browser-agnostic Web consoles or native iOS and Android apps, or via e-mail.

Identify Incident

There are many out-of-the-box actions available that you can very easily expand and adapt.

Resolve Incident

The integrated wizards and the KnowledgeBase help you quickly restore service.



Showcase

We show you how easy it can be with Matrix42 Service Management


Simple

Add Incident

Add an incident either directly through the browser-agnostic Web consoles or native iOS and Android apps, or via e-mail.



Versatile

Identify Incident

There are many out-of-the-box actions available that you can very easily expand and adapt.



Intuitive

Resolve Incident

The integrated wizards and the KnowledgeBase help you quickly restore service.


 

Any


Philippe Ortodoro
SVP Global Sales
phone: +44 333 202 1585

 

Any


Philippe Ortodoro
SVP Global Sales
phone: +44 208 528 1065


Drag and Drop Process Modelling


Matrix42 Workflow Studio

Automate your business processes very easily via drag and drop.
– Approval workflows
– Task distribution
– Automated software provisioning
– Creating user accounts
– Integration into all of your systems
and much more.

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Modules

Matrix42 Service Management

All Matrix42 Unified Endpoint Management modules are integrated with one another and can be used in a complete management console.

  • Connector.Connector.

    Easy to integrate

    Matrix42 Workflow Studio lets you dock the systems of your choice in a completely intuitive way

  • Connector.Connector.

    Adaptable

    SolutionBuilder allows you to design the entire UI as desired.

  • Connector.Connector.

    Expandable

    SolutionBuilder and Workflow Studio provide you with a whole range of options to expand your solution in an update-proof way.


Modules

Matrix42 Service Management

All Matrix42 Unified Endpoint Management modules are integrated with one another and can be used in a complete management console.

  • Connector.

    Easy to integrate

    Matrix42 Workflow Studio lets you dock the systems of your choice in a completely intuitive way

  • Connector.

    Adaptable

    SolutionBuilder allows you to design the entire UI as desired.

  • Connector.

    Expandable

    This is a feature list item that is part of a feature list. Please note that the connector between the three graphics indicates that they are related.

Learn more about …

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