Automating Service Management – spelling an end to the IT helpdesk
Does this sound familiar to you? A new employee needs additional applications, including the latest project management software, and also a license for the CRM system. It will take your IT service employee an average of 45 minutes to provide the required software.
Hold on a minute! Why not just automate the process? But how? Our service management solution provides an intuitive app store for users and ITIL-certified service processes for IT departments.
Matrix42 Service Management
All Matrix42 Unified Endpoint Management modules are integrated with one another and can be used in a complete management console.
Easy to integrate
Matrix42 Workflow Studio lets you dock the systems of your choice in a completely intuitive way.
SolutionBuilder allows you to design the entire UI as desired.
SolutionBuilder and Workflow Studio provide you with a whole range of options to expand your solution in an update-proof way.
Easy for IT and users – secure and resource-saving for your company.
Modern IT organizations are developing more and more into service providers within their companies, sometimes even beyond company boundaries. However, many of these companies do not know the value or cost of your service. The provision of IT and non-IT services for employees as self-service also presents many companies with a challenge. You know this? Do you want automated ITSM workflows that let your support staff perform software deployments and service requests from a single console much faster? Are you planning to implement and automate new business services, service portals and ITIL®-certified service processes in other departments such as HR, Customer Service or Fleet Management? And can you quickly create, customize or extend completely new data models, views or processes at any time without programming knowledge?
With Matrix42 Service Management, you have the out-of-the-box solution at your fingertips that frees up your IT space and makes you the innovation driver for more service quality throughout your entire company.
Key Benefits for Decision-Makers
Key Benefits for IT Specialists
Key Benefits for End Users
Learn more about …
… topics, like how to become a service provider, Service Management 2.0, mobile Service Management and service managment across multiple departments
Secure and adaptable to your organization
Matrix42 Service Management is ITIL v3 and ITIL 2011 certified. Provide your users in the Web store with a catalogue of services and bill them for the services right away. This delivers transparency in terms of the costs and number of service processes for specialist departments and allows you to increase the efficiency of IT services.
Matrix42 Service Management
Alle Matrix42 Service Management Module sind vollständig ineinander integriert und lassen sich aus einer ganzheitlich Management Console bedienen.
Mit dem Matrix42 Workflow Studio lassen sich beliebige Systeme ganz intuitiv andocken
SolutionBuilder ermöglicht Ihnen die gesamte UI nach Ihren Wünschen zu gestalten.
This is an Feature List Item that is part of an Feature List. Notice the connector between the three graphics to show that they are related.
According to the ITAM Review, Matrix42 offers the first ITSM suite to also incorporate fully integrated enterprise-grade IT asset management, and was named “Best in Class” for this reason.
Source: ITSM Review 2016
Incident, Problem, Change, Service Level, and Knowledge Management, plus Service Asset & Configuration, the Service Portfolio, and Service Catalog Management for perfect customer service. ITIL v3 and ITIL 2011 certified.
Source: PinkVerify 2015
Matrix42 was distinguished in the category of “IT Service Management (ITIL).”
Certified Tool is the seal for ITIL and PRINCE2 compliant solutions.
Source: SERVIEW Certified Tool
More than just IT Service Management
Are you also planning on implementing and automating additional business services, service portals, and ITIL®-certified processes in other specialist departments such as Customer Service, HR, and Fleet Management? Our solution allows you to quickly create, custom-tailor, or expand new data models, views, or processes at any time without programming expertise.
Wir zeigen Ihnen wie einfach es sein kann – mit dem Matrix42 Service Management
Fügen Sie eine Störung entweder direkt über die browser-agnostischen Webkonsolen, die nativen iOS und Android Apps oder per Email hinzu.
Es stehen Ihnen zahlreiche out-of-the-box Aktionen zur Verfügung, die sehr einfach von Ihnen erweitert und angepasst werden können.
Die integrierten Wizards helfen Ihnen gemeinsam mit der KnowledgeBase bei der schnellen Wiederherstellung des Services.
Service Management Disciplines
Service Management for IT Departments and Beyond
Wie Service Portfolio Management richtig umgesetzt wird
Themen unter anderem:
- Service Portfolio-Prozess nach ITIL
- Service Portfolio-Klassifizierung – Struktur in Service-Angebote bringen
- Serviceprozesse aufsetzen – wie Sie Abhängigkeiten darstellen
- Services einfach anpassen und erweitern
- Fallbeispiel: Technisches Mitarbeiter-Onboarding via Self Service
Integration of SAP Solution Manager and ServiceNow
Are you already using the SAP Solution Manager for your SAP environment?
No problem – we have the right interface for you. Data can then be exchanged via tickets and analyzed centrally.
This also applies to ServiceNow. If you are using the solution for enterprise service management, we can easily integrate Matrix42 Service Management. Information is then transferred to the service management platform throughout the organization.
Additional add-ons and interfaces can be found in our Marketplace.