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ITSM: Firefighter service desk - how to automate support processes

Firefighter service desk – how to automate support processes




Matrix42 AG

Service desk colleagues face often a huge number of incidents which forces them to act like a fire brigade.  This results in long response times or unresolved problems. 

One reason can be missing information within the tickets, another one unclear responsibilities or manual processing and routing processes. 

Tom Kröger, PreSales Consultant at Matrix42, shows how you can use the Matrix42 Service Desk to  
  • Automate and accelerate ticket processing in the backlog 
  • Reduce processing time through optimized pre-qualification of tickets  
  • Set up an automated routing with compliance rules 
  • Automate the processing of tickets at the Service Desk during the process 

Move from reaction mode to action mode! Register here for 45 minutes of tips and tricks for automating support processes.

Tom Kroeger Headshot
Tom Kröger

Senior PreSales Consultant
Matrix42 AG

Tom Kröger has been working for Matrix42 for 20 years. His main focus areas are service and software asset management.

Watch the recording now