Matrix42 has been recognized as a Strong Performer in the 2025 Gartner® Voice of the Customer for IT Service Management Platforms.
The European Choice in service management
Matrix42 helps organizations to digitalize and automate their work with secure software made in Europe. Together with our partners, we offer services in your language while providing local expertise, and reliable support from nearby experts. By combining our European values with innovative solutions we ensure the full range of regulatory compliance - that's why we deliver Cloud and AI your way. You should feel good about the technologies you get, that's why customers have a choice at Matrix42.
Digitalize And Automate With
AI
Software solutions made in Europe for today's business and operational challenges
Matrix42 Intelligence
Secure, intuitive, and helpful AI for a happier, more productive and more strategic Service Desk.
Service Management
Whichever stage of the service management journey you're in, we offer solutions tailored to your needs.
FastViewer
Whether cloud-based or on-premises, FastViewer is a flexible solution for both office and remote work environments.
AI for Your Business, Your Way
Matrix42 Intelligence – The most secure, customizable, and compliant AI solution for empowering your workforce.
Tailored for Service Management
Purpose-built AI designed for ITSM use cases, delivering faster, more accurate solutions compared to generalist tools.
100% European Compliance and Security
Designed and hosted in Europe, ensuring data stays local and adheres to GDPR and EU AI Act standards. Secure AI gives you full control over your data.
Flexible Deployment Options
Choose between leveraging your own AI subscription or a hassle-free, fully managed solution.
Achieve more
with less
"Matrix42 has significantly reduced process runtimes, particularly in tasks like provisioning new software and end devices. We‘ve successfully established end-toend transparency throughout all service processes. Presently, both IT staff and users are informed in real-time about the status of request processing, ensuring clarity and efficiency."
Team Leader IT Infrastructure
Upper Austrian Chamber of Labor
How to start with AI in service management
This free whitepaper shows you
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typical use-cases
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advantages that arise from AI
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how to get started with your organization
Over 5000 companies trust us. Here's why:
PinkVERIFYTM Certified 11 Processes
IT Service Management, SERVIEW GmbH
