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Case Study

User-friendliness and cost efficiency through service management

Through service management, Magna has significantly improved its IT infrastructure. Not only more efficient, but above all more user-friendly.

Magna has been a publicly listed corporation since 1962 and is today the most diversified automotive supplier in the world. Magna has 327 production sites, sells its products in 29 countries and employs more than 161,000 people.

Efficient and capable of acting even with changing requirements thanks to service management

Until 2009, Magna Exteriors & Interiors' IT infrastructure was managed by independent teams at each location. However, as a result of the financial crisis, management was forced to reduce IT costs while maintaining or, if possible, increasing the company's efficiency and ability to act. Magna implemented Matrix42 Service Management to reliably control IT processes even with changing requirements.

"Based on our history, Magna’s ultimate principle is “Think global, act local.“ Together with Matrix42, we were able to also base our IToperations on this principle.“

Joachim Koch, Director Service – Information Technology at Magna Exteriors & Interiors Management GmbH

Read here how Magna's corporate IT benefits from the new implementation:

  • New IT structures
  • Increased degree of automation
  • More service orientation
  • Increase of user-friendliness
  • Higher IT standard with less personnel expenditure
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