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Company Logo Universitätsklinikum Bonn
Case Study

ROI 175% through automation of IT and non-IT processes

Professional IT support for the specific requirements of hospital operations and HR service management.


The University Hospital Bonn has been using the Service Management of Matrix42 since 2015. Special requirements of the hospital operation make a productive support of the IT department in its daily business necessary. The Service Management modules are used, for example, to process user requests via the Service Desk ticket system, to automate rights management in applications via Workflow Studio or to make self-service bookings of IT services in the hospital's own store via the Service Catalog. In addition to the deployment scenarios in the IT department, the University Hospital Bonn is also actively working on the integration of non-IT processes into the Matrix42 solutions, e.g. in the area of Human Resources Management.

 
In this case study you can read how the University Hospital Bonn:


  • manages the mass of devices and data of staff and patients
  • handles various roles and rights, e.g. of management, departments and patients
  • supports 30 critical core applications for 32 clinics, 25 institutes and numerous departments
  • generates significant, non-quantifiable benefits such as auditing support, controlling support and higher employee satisfaction
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