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Case Study

Enterprise Service Management for comprehensive business transformation

The renewal of IT asset management (ITAM) and IT service management (ITSM) tools facilitates the control and management of all processes.

The sale and delivery of 50,000 food products at 98 distributed warehouses, 4,000 suppliers and 15 logistic platforms is a Herculean task. Fast and standardized service processes across a wide range of business applications are required.

Read in this Case Study how Metro France has mastered these challenges with Matrix42 Enterprise Service Management, and in the process: 

  • Integrated new services such as PC and payment system management in just 17 months.  

  • Developed and standardized new service processes quickly and without external partners. 

  • Shortened employee work processes and significantly increased customer service.  

  • Reduced order processing time from 5 days to 24 hours. 

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