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Virtual Support Agent Marvin

Excellent user experience 24/7 – Marvin stands for 24/7 real-time communication with users, prospects or customers. He is fast as lightning, competent and personal - even when the number of inquiries has long since brought other companies to their knees.

Always available and productive

  • Your customers expect you to be available at all times? Instead of struggling through your telephone dialogue system, they want to speak to a competent employee immediately who can offer them a solution to their problem.

  • Marvin is on hand around the clock to relieve your team. Even outside of normal service hours and when the number of requests goes through the roof.

  • Marvin starts the personalized dialogue on each individual case and communicates seamlessly with your users via Microsoft teams without losing any information about the case.
  • Based on Artificial Intelligence, Virtual Support Agent Marvin searches the knowledge base, service catalog and previous communication history in the service desk in unbeatable time to find the best possible known solution.

  • Good news, you don't have to train Marvin, he learns on his own.

Good reasons to choose
Matrix42 Virtual Support Agent

Fast resolution of service requests around the clock.
Full transparency regarding the volume of requests and the call for services
More time for your experts to concentrate on creative and complex tasks
Scalable and cost-efficient coverage of load peaks
Increased productivity and significantly reduced workload for your support staff
Improved service experience for your customers and employees
Easy integration into your existing systems and communication channels.