Matrix42 introduces the Digital Workspace Trends 2020

The integration of workspace management and endpoint security will be one of the most important tasks for CIOs and CISOs in 2020.

Automation will become increasingly important in 2020 in the management of end devices and their environments, according to Matrix42 AG, the specialist in digital workspace experience solutions. At the same time, the creation of IT security based on artificial intelligence (AI) and machine learning (ML) will gain in importance. According to Oliver Bendig, CEO of Matrix42, companies should look at the following six digital workspace trends 2020:


Trends 2020 - integration of workspace management and endpoint security


The digital transformation is developing faster in companies than the knowhow about security. In addition, IT operations and endpoint security will become more intermeshed in 2020 as IT becomes more agile. While productivity based on automation already ranks highly in many companies, IT security often has some catching up to do. Statistics such as the report on the State of IT Security in Germany in 2019 published by the Federal Office for Information Security (BSI) show that an upgrade to automated endpoint protection is essential. The integration of workspace management and endpoint security is increasingly gaining in importance for companies. The aim is to make digital working more secure without adversely affecting employee productivity.


Trends 2020 - optimizing the digital employee experience


The shortage of skilled workers continues to increase – and competition for well-trained employees is intensifying. An increasingly important criterion by which these skilled workers select their employer is the digital employee experience (DEX), that is, the employee’s experience with the digital platforms provided by the employer’s IT. The digital workplace thus becomes a competitive advantage – or disadvantage – in the struggle for talent.  The opportunity for an optimized DEX with automated onboarding on an employee’s first working day is already being leveraged today: a positive start to the new job is guaranteed if processes are easy and enjoyable at this point. For a lasting, pleasant user experience, employees can seamlessly access apps and data at any time, from any device, anywhere. Digital work is designed to be virtually invisible to the employee in the background by encrypting and decrypting data and ensuring continuous protection against malware through behavioral analysis.


Trends 2020 - AI-empowered workspace


Artificial intelligence and machine learning technologies are transforming modern workplaces. They organize, structure, and automate processes and lead to greater efficiency. Chat systems will be even more popular in businesses in 2020. With virtual support agents providing special support for modern workspaces, enabling employees to focus on creative and more complex aspects of their job. Newer chatbots are based on artificial intelligence (AI) and are constantly learning new things. Virtual assistants such as the Matrix42 solution are able to answer technical questions and IT service inquiries and empower people to help themselves. They support the IT department and intelligently manage processes. One thing is important to remember: chatbots should not only develop suggestions for solutions, but carry them out autonomously. For example, a virtual support agent can detect a problem with the digital workstation at an early stage before the user becomes aware of it and start a support process independently in the background or solve the problem automatically.  As with all AI solutions, it is also important to ensure simple and user-friendly human–machine communication that appears to be as human as possible.


Trends 2020 - Cloud expense management


The multi-cloud world, with more and more cloud services from hyperscalers such as Microsoft or Amazon, is creating new challenges beyond the management of IT environments and endpoint devices. Because cloud workloads can be easily deployed, it often leads to an uncontrolled “swelling” of cloud workloads in the enterprise. Businesses need more visibility to keep track of all cloud services and manage their IT costs and to optimize licensing costs and cloud expenses, if necessary. An optimized cloud license management system that optimizes both SaaS applications and cloud workloads on Microsoft Azure or Amazon AWS in terms of costs provides support and greater visibility for IT administrators in this increasingly complicated undertaking. The management must know which contracts and licenses are available and where and how they are used. The options for optimization, renewal, and termination should be easy to use and available at the touch of a button.


Trends 2020 - mixed workspace


The trend towards outsourcing to the cloud continues unabated. However, in a 365-degree view, this is currently neither possible nor sensible. In my opinion, the right path is “Cloud first", but not “Cloud only”. Which means that the digital workstation is primarily made up of Cloud components and locally installed elements. As we see in Office365. Here, simple access to Office apps can be made via the browser, yet local Office apps on desktop computers, laptops, and smart devices will continue to be used. This will increasingly become the usage concept of enterprise applications. Thus, the mixed workspace continues to establish itself as the standard in 2020. Here, on-premise solutions and cloud services are in a value-adding coexistence with browser-based, mobile, and virtual applications. High availability, synchronized data, and uniform designs and key features are linked to a seamless user experience. 


Trends 2020 - UEBA beyond security


Differentiating between innocent users and cyberattackers is becoming increasingly difficult. Increasingly, the latter gain access to systems and disguise themselves as well-meaning users. For example, on the basis of social engineering and by assuming a digital identity. Once cybercriminals have trusted access to an environment, detection is extremely difficult. As a result, User and Entity Behavior Analytics (UEBA) will gain considerably in importance in 2020. With the aid of machine learning (ML), it allows background information. Such as user behavior, location, data consumption, and used apps to be included in a safety assessment in real time. Anomalies are detected and automated responses can occur. UEBA solves a problem even before users realize they have one on the device. Compliance with data protection policies and regulations is guaranteed right from the start. Users have the right to disconnect.