Case Study

Complex IT and non-IT processes in hospitals

Special requirements of hospital operations make productive support of the IT department in its day-to-day business necessary. With Matrix42 Service Management, thousands of employees and hundreds of thousands of patients can be managed and even savings can be achieved in the allocation of rights.

The acquisition of Matrix42 Service Management already pays off after five months due to productivity increases for clinic and IT employees.

Read in this case study how the University Hospital Bonn:

  • Manages the mass of devices and data of staff and patients
  • Handles various roles and rights, e.g. of management, departments and patients
  • Supports 30 critical core applications for 32 clinics, 25 institutes and numerous departments
  • Generates significant, non-quantifiable benefits such as auditing support, controlling support and higher employee satisfaction