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Matrix42 Stands Out as Global Player in Hybrid Cloud Service Management Category    


Research in Action study rates Matrix42 as market leader in the Vendor Selection Matrix™ 



Matrix42 is one of the world’s top providers for Hybrid Cloud Service Management, according to the results from the latest Research in Action study. The decisive criterion for this rating was that the highly specialized provider for Digital Workspace Management was one of the first on the market to successfully embrace the convergence of hybrid cloud and enterprise service management. Matrix42 makes this possible by means of a low-code platform that allows customers to create and automate enterprise service management processes however they choose. The analysts rate Matrix42 as an “excellent choice” based on the combination of key features and customer service, and positions the company among the market leaders in the Vendor Selection Matrix™. “We consistently strive to offer companies innovative and future-proof solutions that help them successfully master their cloud transformation. The hybrid cloud is a relevant topic for many of our customers – and the current study confirms once more that we do outstanding work in this area,” says Vice President of Products at Matrix42 Fabian Henzler


The Research in Action study annually rates leading providers in the area of hybrid cloud infrastructure as well as enterprise service management and surveys around 1,500 IT and business decision-makers on their top providers in the category. Matrix42 received the highest rating in the “customer satisfaction” and “price-performance ratio” categories, setting them apart from all other evaluated providers. Matrix42 is also among the leading companies in the “innovativeness” category and received the highest score in the Research in Action Recommendation Index. According to the analysts, this is due to the fact that the company’s vison highly resonates within the market. This is because Matrix42 attaches great importance to providing customers with solutions so that they can make more sound IT decisions based on intelligent insights. To achieve this, Matrix42 places a great deal of stock in efficiency, management, and innovation. 


The demand for hybrid cloud solutions both in the areas of infrastructure management and enterprise service management is immense, according to Research in Action. Over 90% of companies worldwide currently use hybrid cloud solutions. This allows them to benefit from location-independent infrastructure services that ensure low costs, fast scalability, and flexibility. Combining these with an on-premises infrastructure allows the company to provide its users with a higher degree of security and to manage them more easily. To date, only about two in three companies, however, have access to the appropriate management tools that help manage hybrid clouds. According to analysts, this will change by 2023: They estimate that by then, 97% of all companies worldwide will have acquired the necessary management tools to set up, monitor, and manage hybrid cloud infrastructures. Users place particular importance on the universal support of all leading cloud providers – whether it be private or public. Desired key features also include a seamless service provision, high performance, as well as integrated service request and incident management. Also essential to a functioning hybrid cloud infrastructure and its management are optimal process automation and orchestration, as well as a uniform management dashboard.


Matrix42 fully met the high expectations of the IT decision-makers surveyed thanks to their extensive enterprise service management product portfolio. The analysists rated the company’s commitment towards accelerating the cloud transformation as very positive. They also praised the company for its constant commitment towards providing customers with even better quality of support during the entire sales and onboarding process. Matrix42 works together with more than 80 global partners to offer its customers a wide selection of additional options for integration and implementation. The partners also received a very high satisfaction ranking in the study. Thanks to its acquisition of SaaS specialist FireScope in 2020, Matrix42 is now able to offer its customers a wide range of cloud management solutions. These include FireScope Secure Discovery Dependency Mapping, FireScope Service Performance Manager, and the Matrix42 Enterprise Service Management solution.