Follow the flow of your tickets and identify bottlenecks

• The Flow-O-Mat shows you how your ticket volume moves through the service desk organisation.

• Gain detailed insights and identify trends, such as
  • Frequent pass through paths when routing/forwarding tickets
  • Training requirements for individual teams
  • Topics that can be bundled in competence teams
  • Need for specialist roles
  • Expected resource utilization
  • Direct solution quotas or solution times per ticket category
  • Trends