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Digital Workspace World 2020
Matrix42 Digital Workspace World

November 17, 2020, online

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UEM KuppingerCole-Report Leadership Compass Unified Endpoint Management
Resources Matrix42 awarded as Overall Leader

KuppingerCole Leadership Compass 2020
Unified Endpoint Management

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Company Matrix42 und FireScope - More Transparency, More Security, and Increased Automation
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Automated Service Processes
Get into the power zone

Drive better performance and user experience across the enterprise

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Resources Matrix42 ranked No.1

VENDOR SELECTION MATRIX™ IT and Enterprise Service Management SaaS and Software

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Empower digital work

Work safely in times of Corona

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Home Office Quick Starter Set

Set up quickly and securely

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Follow the flow of your tickets and identify bottlenecks

  • The Flow-O-Mat shows you how your ticket volume moves through the service desk organisation.

  • Gain detailed insights and identify trends, such as
    • Frequent pass through paths when routing/forwarding tickets
    • Training requirements for individual teams
    • Topics that can be bundled in competence teams
    • Need for specialist roles
    • Expected resource utilization
    • Direct solution quotas or solution times per ticket category
    • Trends