Follow the flow of your tickets and identify bottlenecks
- The Flow-O-Mat shows you how your ticket volume moves through the service desk organisation.
- Gain detailed insights and identify trends, such as
- Frequent pass through paths when routing/forwarding tickets
- Training requirements for individual teams
- Topics that can be bundled in competence teams
- Need for specialist roles
- Expected resource utilization
- Direct solution quotas or solution times per ticket category
- Trends