Your customers expect you to be available at all times? Instead of struggling through your telephone dialogue system, they want to speak to a competent employee immediately who can offer them a solution to their problem.
Marvin is on hand around the clock to relieve your team. Even outside of normal service hours and when the number of requests goes through the roof.
Marvin starts the personalized dialogue on each individual case and communicates seamlessly with your users via Microsoft teams without losing any information about the case.