Success Story: 20 Years of Success: How SIEGENIA Transformed Service Management
SIEGENIA, a family-owned manufacturer with 2,800 employees across six international production sites, has built a remarkable 20-year partnership with Matrix42. This success story demonstrates how mid-sized companies can achieve efficiency and agility through strategic service management automation.
The challenge was clear: rapid technological innovation and accelerating business changes forced SIEGENIA's IT team to continuously roll out new applications and cloud services. More services meant increased complexity and growing workload. The company needed a solution that could grow with their requirements while maintaining efficiency and transparency.
Their answer came in 2005 with Matrix42's Unified Endpoint Management solution Empirum. What started as a software deployment tool has evolved into a comprehensive automation platform that manages not only IT processes but also business processes like e-commerce and supplier onboarding.
From Manual Processes to Automated Excellence
SIEGENIA's transformation journey showcases the power of Enterprise Service Management (ESM). The company has implemented over 50 workflows using Matrix42 and the innomea Easy Workflow Creator, covering everything from simple service requests to complex processes like employee onboarding and IT asset lifecycle management.
Two specific examples highlight the impact:
Microsoft Teams Creation Workflow: When departments need new Teams, they select the service from the catalog and specify requirements. The workflow automatically creates the team according to company guidelines using PowerShell scripts, saving approximately 50 hours of manual work annually across 180 team setups.
IT Asset Retirement Process: A standardized workflow guides IT staff through asset retirement, creates necessary tasks, updates CMDB attributes, and documents everything in Change Management. This automation saves 450 hours per year for over 1,100 IT assets.
Key Implementation Milestones
SIEGENIA's success stems from strategic implementation phases:
- ESM Service Store development for centralized service access
- Asset Management integration for complete visibility
- Service Desk and Change Management for structured operations
- IT Service Catalog creation for standardized offerings
- 50+ workflow implementations for comprehensive automation
The company's IT team of 55 experts now manages 1,800 Active Directory accounts and over 8,300 IT hardware assets more efficiently than ever before.
Transparency Drives Cost Optimization
Beyond efficiency gains, Matrix42 provides SIEGENIA with unprecedented transparency into service consumption. The integrated management of assets and services, combined with automated change tracking, creates a reliable data foundation for detailed usage analysis.
"We have gained new data quality and transparency over service consumption with Matrix42. This will form the basis for our internal cost allocation and help us further optimize our costs," explains Christian Menn, Head of IT Workplace Management at SIEGENIA GROUP.
This transparency enables precise cost allocation based on actual usage patterns, creating additional savings potential through data-driven decision making.
The European Advantage
SIEGENIA particularly values working with a European service management provider. Matrix42 offers direct access to experts and decision-makers, simplifying collaboration. Data protection and compliance questions are easily resolved since both companies operate under German law and the same regulations.
In an era of geopolitical uncertainty, this partnership strengthens SIEGENIA's digital sovereignty while ensuring reliable, local support.
Partnership Excellence with innomea
The success story includes strategic partner innomea GmbH, which provides powerful add-ons for Matrix42. The innomea Easy Workflow Creator makes workflow implementation particularly straightforward through intuitive dialogs and assistants, while ensuring audit-compliant documentation.
"Matrix42 has been an integral part of our IT landscape for over 20 years, reliably supporting us in almost all aspects of IT Service Management. The platform's flexibility, deep integration into our processes, and continuous development have significantly contributed to making our IT efficient, user-oriented, and future-proof," states Ralph Meyndt, CIO of SIEGENIA GROUP.
Looking Forward: Continued Innovation
SIEGENIA continues expanding their Matrix42 implementation with additional services and workflows planned. The automation foundation enables their IT team to focus on strategic innovations rather than routine tasks.
"Thanks to automation, we can efficiently handle the constantly growing mountain of tasks and successfully fulfill our role as an innovation driver in IT and business," notes Lea Berges, IT Workplace Administrator and Matrix42 Admin at SIEGENIA GROUP.
Transform Your Service Management Today
SIEGENIA's 20-year journey with Matrix42 proves that mid-sized companies can achieve enterprise-level efficiency through strategic service management automation. The combination of workflow automation, asset transparency, and European partnership creates a foundation for sustainable business growth.
The measurable results speak for themselves: 500+ hours saved annually through just two workflow examples, over 50 automated processes, and a comprehensive data foundation for cost optimization.
