Skip to content

METRO : de l’ITSM à l’ESM au services des collaborateurs et des métiers

10h - 11h



Since 2019, METRO has accelerated its digitalization plan to support the business of its 99 outlets and 9,000 employees across France.


In addition to the various initiatives driven by the IT Department, a wide-ranging ITSM overhaul plan has been launched to automate IT activities, offer employees a new experience and help the HR, Accounting, General Resources, Finance and other business lines to unify, digitize and interoperate with the tools in the approval and solicitation processing chain, of all kinds.

In this webinar, we present Metro's experience of deploying the Matrix42 platform.