One reason is the use of different special solutions for client management, software asset management and ITSM. Moreover, workflows for technical provisioning, commercial review, authorization, and license compliance do not run synchronously but generate data silos and cause manual tasks for IT departments.

Many IT professionals demand workflow automation. But how to do so?

Hendrik Ambrosius will demonstrate in two live demos how IT organizations:
 

• automate service processes from software ordering, approval checks, license compliance to installation and cost allocation
• automate the processing of tickets at the service desk
• configure and adapt workflows according to their need
• can easily accomplish quick wins

60 minutes of new ideas to automate silo-based service workflows, to optimize user experience, and to reduce time-consuming routine activities.