One reason can be missing information within the tickets, another one unclear responsibilities or manual processing and routing processes. 

Tom Kröger, PreSales Consultant at Matrix42, shows how you can use the Matrix42 Service Desk to  

• Automate and accelerate ticket processing in the backlog 
• Reduce processing time through optimized pre-qualification of tickets  
• Set up an automated routing with compliance rules 
• Automate the processing of tickets at the Service Desk during the process 

Move from reaction mode to action mode! Register here for 45 minutes of tips and tricks for automating support processes.