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From ITSM to Enterprise Service Management
White Paper

From IT Service Management to Enterprise Service Management

Enterprise Service Management reduces process runtimes and costs. This practical guide provides valuable tips for automating departmental service processes.

Enterprise Service Management is IT Service Management (ITSM) applied to the entire company and helps organizations standardizing non-IT processes and increasing the degree of automation.


This practical guide explains to IT managers:


  • The added value ​​and potential an enterprise service management solution offers; 
  • The organizational and technical requirements that must be met for a standardized implementation and 
  • Some real world use cases that have already been successfully implemented.


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