From fire brigade to service provider - 5 practical tips for the modern service desk
Learn how IT manager can switch the service desk from reaction into action mode and significantly increase the efficiency of IT operations.
This best practice guide explains how IT managers can stop the Ticket-Tsunami and :
- Get their service desk out of reactive firefighter mode;
- Transform their IT organization into a valued service provider;
- Define the right requirements a modern service management solution needs to meet.