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New Work Models: A Positive Employee Experience Can Help Contribute to Preventing Burnout


International Matrix42 Study


Whether you’re talking about hybrid work models or working from home or at virtually any other location with practically any device, the key to the workplace of the future and providing a high degree of autonomy in how employees manage their time is for companies to give essential, constructive support to staff. This is one of the insights provided by the digital workspace and enterprise service management provider Matrix42 as part of a new study carried out by YouGov. 


Even if half of those surveyed no longer want to do without the advantages of working from home or remotely, they also see the risks presented by new work models. These include, for example, the potential for additional work (52 percent among IT specialists), the blurring of the lines between work and private life (67 percent), and a lack of contact with colleagues (50 percent in Germany). 


“Total experience” as an integrated corporate concept 

For that reason, according to Fabian Henzler, Vice President of Products at Matrix42, the main task is to bring together new work technologies with the accompanying mindset “from the C-level to the specialist departments.” This is the only way to ensure a truly total experience: “The employee and customer experience are conceived of as a single unit under this concept, since it takes satisfied employees to ensure satisfied customers.” 


He continues, saying that the key is to give employees near-full autonomy to work from any location, irrespective of the work model. This lets them create a working environment that best suits their needs within a managed framework. Modern, secure IT equipment is just as important here as digital tools that relieve employees of having to perform manual, error-prone processes that consume a lot of resources. This could include tasks likes having to complete spreadsheets by hand on paper, transfer data manually, or routinely provide standard information. 


Manual processes: time-consuming and prone to error 

“This is where the concept of hyperautomation comes into play. It takes the standard automation of individual sub-processes one step further,” says Fabian. For this purpose, high-performance applications could be based on powerful AI engines and machine learning, bringing data analytics, chatbot functions, or links to robotics environments closer together. This creates room for creative, innovative work that employees enjoy doing, which in turn motivates them and ensures they are satisfied with their job. “When it comes to attracting top talent, the employee experience and thus hyperautomation are at the top of the list to avoid repetitive, soul-crushing work, employees from mentally checking out, or even burnout,” says Fabian Henzler


Less commuting – a better work-life balance 

This assessment is based on the results of a new Matrix42 study on remote working, encompassing 4,000 managers, IT professionals, and non-management staff in Germany, France, Italy, Spain, the United Kingdom, and the U.S. Above all else, this demonstrates that there is broad acceptance for hybrid new work models. One of the reasons for this is the better work-life balance they allow for, as shown in the results of the study, where roughly 47 percent of respondents report an improvement in this area. Around 77 percent of those surveyed in Germany are happy about having to commute less to work, while a majority of respondents currently give high marks to IT support in remote work scenarios, with only nine percent expressing dissatisfaction.