Q1 2025 Release Webcast

📅 Save the Date: March 12, 2025
🕙 Time: 10:00 CET (11:00 Finnish Time)
📍 Location: Online

Why attend?

Join the Q1 2025 Release webcast to discover new tools, share feedback with Product Managers, and explore AI-driven innovations, smarter workflows, and enhanced cloud management tailored to boost your team's success.

• What's new? - Explore new tools and features that simplify workflows, boost automation, and drive results.
• Direct Access to expert insights - Discuss feedback, ask questions, and share ideas with our Product Managers.
• Tailored for Matrix42 Customers - Learn how these enhancements can directly benefit your team and organization.

Agenda

Get the highlights on what's new in the Matrix42 product portfolio, and ask questions directly from our product teams. We'll go through some selected updates and new functionalities available such as:

1. Smarter Reporting and Workflow Enhancements: Customizable Service Desk reports for actionable analytics, streamlining workflows with multi-recipient order requests, and accessibility-focused updates to ensure inclusivity.

2. AI-Driven Productivity Boosts: New AI capabilities include ticket analysis and Knowledge Base Article drafting, empowering teams to resolve issues faster and create high-quality, shareable resources effortlessly.

3. Enhanced Cloud and Device Management: Extended multi-cloud visibility for AWS and Azure, simplified Oracle Java compliance, and advanced deployment tools for Unified Endpoint Management ensure better governance, cost savings, and efficient rollouts.

4. AI-feature Enhancements: Improved multilingual capabilities, a 31-day trial for Effie AI for Agents, and a refined email interface, all designed to enhance service management and comply with the EU AI Act.

5. Agent UI and Self-Service Upgrades: A revamped Agent UI with better dashboards, data handling, and accessibility, alongside Self-Service 2 updates like role-based content, topical announcements, and dedicated approval workflows.

6. Identity Governance and Digital Assistant Innovations: Expanded Entra connector capabilities, passwordless authentication, and the introduction of Jeffie, a digital assistant to enhance user engagement and feedback collection.

We look forward to your participation and will happily answer all your questions!