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Artificial Intelligence for ITSM – meaningful strategy or marketing gimmick?

January 28, 2022 - July 17, 2024

Whether it's voice assistants like Siri, Cortana, personalized advertising or individualized recommendations from online retailers - Artificial Intelligence (AI) is already part of our everyday lives. 

Nevertheless, many companies are hesitant to use AI for optimizing service and support processes. Is this reasonable or a missed opportunity? 


Markus Bause, CEO of the leading German consultancy for ITSM, SERVIEW and Fabian Henzler, VP Products at Matrix42 will discuss the pros and cons of AI in ITSM. Topics are: 
  • What actually qualifies as AI in this context? Or is it just machine learning after all? 
  • Can I really rely on decisions made by AI? 
  • Where can AI contribute concrete added value? What kind of investments do I have to undertake? Will it pay off? 
  • Is anyone already applying AI in ITSM or are people just talking about it? 


Please register here for the open discussion on pros and cons of AI. 


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Markus Bause

Managing Director

Fabian Henzler

Vice President Products
Matrix42 GmbH

Watch the recording now