IT SERVICE MANAGEMENT
Automate your service desk and make your IT infrastructure work harder – meaning less work for your team, and higher customer satisfaction.
Transform your business
With a choice of easy-access cloud set up, on-premise deployment, or a mix of both, it's never been easier to start making your IT desk more efficient.
Raise team productivity
Address and resolve problems quickly with one platform to handle incident management and self-service. Helping your team get back to work in no time.
Improve service delivery
Create, track and document service level and operational level agreements. Get notified when contract deadlines near.
Simplify asset management
Map your organization to see hierarchies, users, devices, and software – establishing a comprehensive database of all your assets.
Over 5,000 companies trust us. Here's why:
What our service desk can do
Things don't always work the way they should. So when things go wrong, you'll have all the tools you need to log, prioritize, and resolve incidents efficiently.
Meaning disruptions are minimized and normal operations can be resumed fast.
Change is a good thing. But it's important it's implemented in a controlled way. Our centralized platform allows you to manage the entire change flow, from creation to planning and approval.
With a full plan in one place, you can implement any changes – with all risks considered.
Get to the root of any problem that's holding you back. You'll be perfectly set up to track issues over time and take action to stop them from happening again.
Meaning less productivity constraints and security incidents across your entire business.
Securely manage agreements between any internal and external service providers – and your customers too. Define ITIL®-v3 or ITIL® 4 Service Level Agreements and automatically track them from creation to completion – ensuring you're fully compliant.
With everything in one place, you'll have full visibility of any agreements, and we'll even alert you when important deadlines are near.
Get the full picture of your IT infrastructure and take full control. You'll have a detailed inventory of every IT asset you have, as well as any configuration items and their relationships to each other.
You'll also be able to see each assets' status at any time. Meaning you'll have all the information you need to make better business decisions.
Make better decisions with a detailed analysis of your service desk data. Start by defining your key performance indicators, then follow the flow of your tickets to identify bottlenecks.
All the data is visualized simply and clearly, helping you to analyze and measure your success easier than ever before.
What our service catalog can do
Bring all your service areas together on one platform. From HR and customer services to facility management.
You can even bundle services into packages for specific users and add them to pre configured laptops – or as part of a comprehensive onboarding package.
Make service approval quick and easy through automation. Simply specify the approver and they’ll be automatically informed when someone requests access. They can even grant access via the Matrix42 app.
You can also remove approvals to standard services for authorized users to ensure there’s no wasted time.
Fully automate the services you offer by integrating Software Asset Management and Endpoint Management.
Once set up, the Office 365 subscription package distribution can be triggered automatically.
Plus, with Workflow Studio you can save time and simplify your processes further. Integrate your supplier system for more streamlined ordering and ensure every asset is allocated correctly, costs are tracked, and you stay compliant.
Get complete transparency of your services throughout their entire lifespan.
With our simple, yet comprehensive approach, you'll be able to effectively manage operational, planned, and retired services – while effortlessly tracking their status and progress.
Buy ITSM as part of a solution
Looking to solve more than just IT Service Management? It's also available in the following solutions.
Intelligent Automation
Automate complex manual processes and make your business run more pain-free.
Operational Agility
Take control of your operations and security across your entire business.
End-User Experience
Implement powerful self-service for ultimate user empowerment.
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Our ITSM in action
"The FAYAT Group operates 160 subsidiaries. We needed a solution that could adapt to the complexity of our setup."