The challenge

FAYAT are a leading independent construction and industrial group based in France. With over 160 companies in 170 countries they employ over 19,000 employees – supporting customers all around the world.

With no standardized processes, they needed an advanced solution to help them manage their computer systems across 8,000 different locations in total.

It needed to handle the company's complex IT infrastructure and provide a wide range of features to manage both technical and administrative tasks.

The result

Employees can now request and download all the software they need, plus access enterprise data via multiple interfaces.

The IT service manager can manage and administer complex infrastructures of devices and applications – while ensuring high levels of service quality for internal clients.

With software standardization, they can remain compliant and manage audits with ease. Plus, with IT Service Management, handling incidents, requests, and changes is now easier than ever.

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