Matrix42 Support

The support you need, whenever you need it.


No matter how good an IT product or solution is, there will always be a need for highly competent support services. Matrix42 delivers those services in two different ways, depending on your requirements.



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Matrix42 Support Portal

Login here to access our Support Portal!

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Matrix42 Forum

Start your discussion in our customer community!

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Matrix42 Help Center

Find important information, tutorials, instructions, tips and tricks regarding our products in our Knowledge Base.

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Standard Support


Offers you primarily a self-help support resource with additional analysis of incoming requests.


Matrix42 Community membership

Regular newsletter information on new developments

Provisioning of releases and workarounds

24×7 access to Matrix42 self-service portal

Incident analysis with remote support

Hotfixes for priority-1 (S1) incidents


 

Any


Matrix42 Service Desk
We are happy to help with any questions regarding our support services
phone: +49 6102 816 140

 

Any


Matrix42 Service Desk
We are happy to help with any questions regarding our support services
phone: +49 6102 816 140

You are in good company

Join the more than 3,000 satisfied Matrix42 customers



Personalized support service, delivered via a dedicated Technical Account Manager. This ensures that you have a single point of contact who understands your technical environment, holds regular incident reviews, helps you implement best practices, conducts an annual review with you to assess your support needs for the coming year, provides an interface with our professional services team – whichever you choose, you will have access to the help you need at all times.


Personal advice and assistance from one of our Technical Account Managers

Support in case of questions on the product’s use and functionality through extended telephone support (7.00 a.m. – 8.00 p.m. CET)

SLA for reply times / qualified feedback in less than one hour after an incident has been reported

Prioritized incident handling

Hotfixes for priority-2 (S2) and priority-3 (S3) incidents

Remote installation of hotfixes, patches and service packs, also on Saturdays or Sundays if required

Status reports

“Health-Check” incl. review discussion

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