In 2020, automation will become increasingly important in the management of end devices and their environments. This is the assessment of Matrix42 AG, specialist for Digital Workspace Experience. At the same time, the creation of IT security based on artificial intelligence (AI) and machine learning (ML) will become considerably more important. According to Oliver Bendig, CEO of Matrix42, companies should look at the following six Digital Workspace Trends 2020:
Trends 2020 - Integration of Workspace Management and Endpoint Security
Digital transformation is developing faster in companies than security know-how. In addition, the increasing agilisation of IT means that IT operations and endpoint security will grow closer together in 2020. While any productivity based on automation is already at a high level in many companies, there is often still a lot of catching up to do when it comes to IT security. Statistics such as the Management Report on IT Security 2019 of the German Federal Office for Information Security (BSI) show that an upgrade in terms of automated endpoint protection is essential. The integration of workspace management and endpoint security is therefore becoming increasingly important for companies. To make digital work more secure without negatively affecting employee productivity.
Trends 2020 - Optimizing the Digital Employee Experience
The shortage of skilled workers continues to increase - and intensifies the competition for well-trained employees. An increasingly important criterion by which experts select their employer is the Digital Employee Experience or the digital experience of the employee with his employer. The digital workplace is thus becoming a competitive advantage or disadvantage in the battle for talent. Already today, the opportunity for an optimized Digital Employee Experience with automated onboarding on an employee's first day at work is being taken: If processes at this point are simple and pleasant, a positive start to the new job is guaranteed. To ensure a lasting good user experience, employees access apps and data seamlessly at any time, from any device and from any location. In the background, digital work is made safe for the employee, virtually invisible, by encrypting and decrypting data and continuously ensuring protection against malware via behavioral analyses.
Trends 2020 - AI empowered Workspace
Artificial intelligence and technologies for machine learning are changing modern workplaces. They organise, structure and automate processes and lead to higher efficiency. In 2020, chat systems will be even more popular in companies - Virtual Support Agents, for example, offer special support for modern workplaces - so that employees can focus on creative and more complex aspects of their work. Sustainable chat offers are based on artificial intelligence (AI) and are constantly learning. Virtual assistants such as the Matrix42 solution, for example, are able to answer technical and IT service questions and help people to help themselves. They support the IT department and control processes intelligently. Important: Chatbots should not only develop solutions, but also execute them independently. For example, a Virtual Support Agent can detect a problem with the digital workplace at an early stage before the user notices it and start a support process in the background or solve the problem automatically. With all forms of AI solutions, attention should also be paid to simple and user-friendly human-machine communication that is as humane as possible.
Trends 2020 - Cloud Expense Management
The multi-cloud world with more and more cloud services from hyperscalers such as Microsoft or Amazon is leading to new challenges that go beyond the management of IT environments and end devices. The simple provision of cloud workloads often leads to an uncontrolled "swelling" of cloud workloads in the company. Companies need more transparency to keep track of all cloud services and the associated IT costs in check, and to be able to optimize licensing costs and cloud expenditures where necessary. To help IT administrators in this increasingly complicated endeavor, an optimized cloud license management system provides support and greater visibility for IT administrators. This system optimizes the cost of both SaaS applications and cloud workloads on Microsoft Azure or Amazon AWS. Those responsible must know which contracts and licenses are available and where and how they are used. They should be able to take advantage of options for optimization, renewal and termination with simple means and at the push of a button.
Trends 2020 - Mixed Workspace
The trend towards outsourcing to the cloud is unbroken. However, this is currently neither possible nor sensible in a 365-degree view. In my opinion, the right way is "cloud first" but not "cloud only". This means that the digital workplace in particular consists of cloud components and locally installed elements. We experience this, for example, with Office365. Here, both the simple access to the office apps can be done via the browser, but local office apps on PC, laptop and smart device are still used. This will increasingly become the usage concept of enterprise applications. Thus the Mixed Workspace will continue to establish itself as the standard in 2020. Here, on-premise solutions and cloud services will coexist alongside browser-based, mobile and virtual applications in a value-creating coexistence. High availability, synchronized data and uniform designs and functionalities are combined with a seamless user experience.
Trends 2020 - UEBA beyond Security
It is becoming increasingly difficult to differentiate between blameless users and cyber attackers. More and more often the latter gain access to systems and disguise themselves as benevolent users. This can be done by means of social engineering, for example, or by feigning a digital identity or using stolen access data. Once cyber criminals have trusted access to an environment, it is extremely difficult to detect them. User and Entity Bahavior Analytics (UEBA) will therefore become much more important in 2020. Based on machine learning (ML), it will be possible to include background information such as user behavior, location, data consumption and used apps in a security assessment in real time. Anomalies are detected and automated reactions can take place. UEBA solves a problem before the user has even realized that he has one on his terminal device. Compliance with data protection guidelines and laws is guaranteed right from the start. Users have the right to switch off.