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Perspectives
0223-RS-SM-ISG Provider Lens SIAM Cover Image
Market study

ISG Provider Lens: The market for SIAM and ITSM

ITSM/SIAM is one of the cornerstones of your digital transformation strategy.

The desire for continuous improvement of the customer experience leads to a growing demand for managed services in organizations. To ensure sustainability, the IT environment must be geared towards automation and comprehensive business services.


According to ISG Provider Lens SIAM-ITSM Germany 2019, organizations should be well prepared for the following drivers: Service Integration & Management (SIAM) and IT Service Management (ITSM).


If you are looking to create new value with your IT services, read the ISG Provider Lens SIAM-ITSM Report 2019 and the Matrix42 assessment as a "Leader" in Business Value and Service Information Management.


You will receive valuable information with definitions and observations on the following topics:


  • Business Value & Service Management
  • Service Operation & Delivery
  • Service Design & Transition
  • Service Information Management
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