Matrix42 Whitepaper
Resources Popular Learning Resources
0080-WP-SM-Smartes Service Management für smarte Endgeräte Cover Image

Smart Service Management - How to integrate mobile device management with ITSM

How IT can use an integrated mobility and ITSM solution to deliver mobile devices directly from the manufacturer to end users while putting them under management.

Smart devices require the interlocking of IT Service Management (ITSM) with Enterprise Mobility Management (EMM). For example, in the event of mobile phone or tablet theft, remote deletion and reconfiguration can be performed in seconds.

Learn more in this whitepaper:
  • How smart devices are changing the service desk 
  • How to automate IT service delivery for mobile users
  • Using a case study, how the onboarding of new employees works
  • How the "Zero Touch IT" sets up a new smartphone in just 2 clicks
  • How to automate fast help in case of smartphone loss
  • How quickly the topics "Remote deletion" and "Reconfiguration at the push of a button" happen
  • What are the success factors for an integrated service and mobility management