ISG Provider Lens: The market for SIAM and ITSM
ITSM/SIAM is one of the cornerstones of your digital transformation strategy.
The desire for continuous improvement of the customer experience leads to a growing demand for managed services in organizations. To ensure sustainability, the IT environment must be geared towards automation and comprehensive business services.
According to ISG Provider Lens SIAM-ITSM Germany 2019, organizations should be well prepared for the following drivers: Service Integration & Management (SIAM) and IT Service Management (ITSM).
If you are looking to create new value with your IT services, read the ISG Provider Lens SIAM-ITSM Report 2019 and the Matrix42 assessment as a "Leader" in Business Value and Service Information Management.
You will receive valuable information with definitions and observations on the following topics:
- Business Value & Service Management
- Service Operation & Delivery
- Service Design & Transition
- Service Information Management