Matrix42 Chat for Service Management

The first line of customer support - chatbots

Matrix42 Chat for Service Management allows organizations to simplify their support processes and serve customers more efficiently. Use chatbots' power to solve issues quickly and provide 24/7 support or directly connect end-users and support agents to solve problems quickly.

Boost productivity and satisfaction for both agents and customers

• Chatbot – Build rule-based chats to solve common issues.
• Live Chat – Solve issues faster, and boost experiences
• Customizable UI – Brand chat to be an extension of your portal.
• Automatic ticket creation – keep record of every conversation
• Integrated agent UI – provide agents a unified interface
• Reports – create custom reports to follow key metrics

Take your services to the next level

Customer satisfaction ratings for live chat are often higher than other support channels. Customers can quickly solve their problems or get the answer they want in a few minutes instead of a few emails.

Matrix42 Chat will help to boost your employee satisfaction, efficiency, and end-user happiness.