Matrix42 Intelligence

Matrix42
Intelligence -
AI po Twojemu

Niech bezpieczne AI zajmie się powtarzalnymi zadaniami i umożliwi ludziom wywieranie wpływu tam, gdzie ma to największe znaczenie.

Poproś o wersję próbną

OBEJRZYJ WEBINAR: UNLOCKING AI YOUR WAY WITH CONFIGURABLE AI

AI, now for Service Management

Tailored for Service Management

Purpose-built AI designed for IT and Enteprise use cases, delivering faster, more accurate solutions compared to generalist tools.

Predictable and Transparent Costs

Straightforward pricing keeps budgets manageable and eliminates surprises.

Data privacy, compliance & sovereignity

Designed and hosted in Europe, ensuring data stays local and adheres to GDPR and EU AI Act standards. Secure AI gives you full control over your data.

Flexible AI

Choose the AI model, pick your preferred deployment option, and configure your own AI use-cases.

Boost Productivity and User Experience

Simplifies workflows, empowers conversational channels, and automates tasks, improving satisfaction for both agents and end-users.

What can Matrix42 Intelligence do?

Matrix42 Intelligence combines Assisted AI, Proactive AI, and Autonomous AI, tailored for service management excellence.

Knowledge discovery

Helps you find quickly the right info from company's resources when you need help. Available for Self-service and MS Teams.

Search

Helps you find relevant data through a google-type search, with structured output in list format, and access to KBAs and tickets.

Comms assistance

If you often serve end-users who speak different languages and struggle to communicate clearly, Comms assistance helps you with context-rich message generation, correction and completion.

Similarities

Helps you find quickly similar tickets, requests and Knowledge Base Articles.

Resolution assistance

When a ticket is reassigned to you, you avoid lengthy descriptions which make it hard to quickly grasp key details. It includes e.g. ticket summarization, suggested next steps and translations.

Classification

Helps you to quickly prioritize support tickets based on their urgency and impact. It includes ticket & request classification.

Knowledge creation

If your goal is to enhance KBA quality, but the process is highly time-consuming, Knowledge creation will help you generate KBA drafts with one click.

Closure assistance

It helps you create concise summaries about the specific details and solution of a particular ticket. It includes e.g. resolution summarization.

Configurable AI

Provides you with the flexibility to configure your own use cases and choose the best AI model for each use case.

How to start with AI in Service  Management