Intelligent Service Management
Intelligent Service Management
Matrix42 completes your Microsoft ecosystem
Many organizations have standardized on Microsoft—Teams for collaboration, Intune for endpoints, Entra for identity and access, and a growing set of cloud servi…
Intelligent Service Management
The Strategic Shift: 2026 and the Rise of Intelligent Service Management
Intelligent Service Management
Working Where You Are: Service Management Inside Microsoft Teams
For many organizations, Microsoft Teams has become the central workspace for daily collaboration. Conversations, meetings, decisions, and coordination increasin…
AI
AI Agents for Self-resolution - Delivering value with AI
When small IT issues stop real work Every organization recognizes the situation. An employee starts their day ready to work, only to be stopped by a locked acco…
AI
Intelligent Service Management: From Reactive to Proactive
Artificial intelligence (AI) has the potential to transform service management and help organizations move from reactive and manual operations toward proactive…
Intelligent Service Management
Matrix42 Recognized as a Strong Performer in the Forrester ESM Wave Q4 2025
We’re thrilled to share that Forrester has named us a Strong Performer in the Forrester Enterprise Service Management (ESM) Wave report in Q4 2025. For us, this…
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